Desktop Support - Atlanta, United States - Lorven technologies

Description

Job Description

• Desktop Support resource that will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment.
• This role will be responsible for handling all Tier 1 & some Tier 2 issues.
• The Technician is responsible for "imaging" workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware.
• The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures.
• The technician will also provide helpdesk support including answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools.
• Duties will require after-hours support.
• The Technician will report to the Technical Services Manager and must coordinate activities with other business units within the division to meet the department's overall objectives.

• 2 years experience doing desktop support.
• Experience with Windows and Mac operating systems.
• Experience with cloud technologies.
• Experience doing PC Builds and deployments.
• Experience working with a ServiceNow ticketing system.
• Previous experience troubleshooting issues with applications.
• Ability to troubleshoot and resolve issues within O365 and other apps.
• Solid understanding of Azure AD.
• Excellent communication skills.
• Ability to troubleshoot VPN issues.
• Basic Networking experience.
• Provides management of domain accounts and group permissions.
• Responsible for supporting remote sites around the Airport.