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Shift Leader

    Shift Leader - Brenham, United States - Dairy Queen

    Dairy Queen
    Dairy Queen Brenham, United States

    3 weeks ago

    Dairy Queen background
    Description


    Shift LeaderThe Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts.

    A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.

    Essential Functions
    • Assist in the management of specific areas of restaurant during scheduled shifts.
    • Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non peak periods.
    • Conduct orientation, training and evaluation of crew members in all functional areas.
    • Assist hourly employees at the point of sale in the execution of product promotions.
    • Ensure guest service in all areas meets applicable standards for quality, value and cleanliness.
    • Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
    • May contribute in the execution of the restaurants business plan through specific job assignments and projects as determined by the management team.
    • Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
    • Able to perform the duties of all other non management positions.
    • Informs immediate supervision promptly of all problems or unusual matters of significance.
    • Perform other duties and responsibilities as requested by the management team.

    Qualifications
    • Must be at least 18 years of age
    • High school diploma 1 year minimum of management experience at a restaurant chain
    • Dedication to providing exceptional customer service
    • Exceptional teambuilding capacity
    • Strong math and Windows based computer literacy
    • Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills
    • Ability to work flexible hours and days to support business hours and needs.
    For physical requirements of the position, please contact HR for the complete job description.
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