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Zionsville

    Front Desk Key Holder - Zionsville, United States - The Woodhouse Day Spa - Indianapolis

    The Woodhouse Day Spa - Indianapolis
    The Woodhouse Day Spa - Indianapolis Zionsville, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionFront Desk Key Holder

    Job Summary

    As a Key Holder you exhibit an aptitude for managerial responsibilities.

    Ensure the team creates an unexpected, warm, and wonderful spa and shopping experience that exceeds our customers expectations and inspires them to come back often.


    You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the front desk team need to demonstrate to provide inspirational, authentic, and personalized guest service to achieve all sales and guest service targets.

    If you are an ambitious self-starter, with previous retail/hospitality experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in the spa industry


    Responsibilities for Key Holder
    Opening and closing functions of spa
    Experience with point-of-sale software
    Ensuring the spa is in perfect condition, clean and organized for our guests.
    Help drive retail sales and prebook appointment schedules
    Operating the alarm system, including setting and disarming.
    Attending to guests requests.
    Communication with leadership on spa and teams needs
    Overseeing the cleaning and delivery staff
    Identify problems with working conditions and share with leadership team.
    Assume management responsibilities in the absence of the Spa Director or Assistant Managers.


    Qualifications for Key Holder
    Prefer 2+ years of sales or Hospitality experience.
    While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
    Ability to work in a fast past environment.
    Attention to detail with a commitment to high standards.
    Complex computer skills
    Must be available for early and late shifts as well as weekends
    Professional demeanor and friendly nature
    Good written and verbal skills
    Reliable transportation to the store
    . Ability to sell product and re-book guests for future appointments.


    The Good Part Our Commitment to You:
    Competitive Compensation with Monthly Bonus Incentive
    Paid Time Off
    Generous discounts on spa services and products
    The Woodhouse Way paid training program
    Healthcare, Vision and Dental Benefits
    401K
    Annual reviews with pay increase opportunities
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