- Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration
- Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding
- Install, upgrade, repair, support customer baseline equipment and related devices
- Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems
- Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management
- Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)
- Reseat cards, reboot hardware, replace hardware components, and replace cabling
- Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files
- Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions
- Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status
- Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders
- Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation
- Support non-standard surge services for special projects and high visibility activities as directed
- Collaborate with internal and external customers, agencies, and service providers
- Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)
- Provide process improvement recommendations and integrate support best practices
- Participates in special projects as required.
- Education: Technical Training, Certification(s) or Degree
- US Citizenship Required
- Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices
- Must possess appropriate and current DoD Information Assurance (IA)
- As part of your function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero-tolerance policy for security violations
- Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays #HireColorado Work Requirements
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Systems Administrator Associate Technician _TS/SCI with Polygrap with Security Clearance - Aurora, United States - General Dynamics Information Technology
Description
REQ#:
RQ172478
Public Trust:
None Requisition Type:
Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Transform technology into opportunity as a Systems Administrator Associate Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator Associate Technician you will help ensure today is safe and tomorrow is smarter.
Our work depends on Systems Administrator Associate Technician joining our team to support and manage the responsibilities of the successful completion of all tasks in assigned projects.
The primary responsibilities of our Systems Technicians are to maintain computers, voice, video, network, and server hardware equipment used to support IT services.
They also provide installation maintenance and troubleshooting support of information systems applications and related peripheral hardware.Our technician is a key contact for customers who need assistance in resolving technical issues, and communicates on incident status, analysis, and solutions.
This includes conducting in-depth troubleshooting of incident tickets and change requests leveraging a well-rounded understanding of baseline systems/services and troubleshooting techniques.
This position requires a well-versed technician that can help clients install, repair, maintain hardware and software while building relationships with our customers.
Tier 2 Operations & Maintenance (O&M)Hardware Support Roles & Responsibilities:
WHAT YOU'LL NEED TO SUCCEED:
Certification to be considered for employment:
CompTIA Security+ CE is the minimum certification
GDIT IS YOUR PLACE:
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#5b6670;stroke-miterlimit:10;stroke-width:2px} Years of Experience 0 + years of related experience * may vary based on technical training, certification(s), or degree
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#5b6670;stroke-miterlimit:10;stroke-width:2px} Certification CompTIA - Security+ CE - CompTIA Travel Required Less than 10%
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#5d666f;stroke-miterlimit:10} Citizenship U.S. Citizenship Required Salary and Benefit Information The likely hourly rate for this position is between $ $40.38. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
