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- College course work in related field helpful.
- Experience in a hotel or a related field required.
- High School diploma or equivalent required.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must maintain composure and objectivity while under pressure.
Responsibilities:
- Approach all encounters with guests and employees in a friendly service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a warm and friendly demeanor at all times.
- Answer all incoming calls promptly in a friendly efficient and courteous manner.
- Be able to answer guest inquiries about hotel services facilities and hours of operation.
- Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
- Communicate and work closely with the Sales Department concerning group bookings.
- Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
- Maintain accurate files and reports.
- Handle all special reservations to include V.I.P. reservations packages and discounts.
- Compile and input all necessary information for the required Rooms Merchandising meetings.
- Promptly efficiently and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
- Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
- Employees must at all times be friendly helpful and courteous to guests' managers and all their fellow employees.
- Complete forecasts as required by management.
- Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold-out nights group ceiling status and possible problem situations.
- Perform any other duties as requested by management.
- Attend meetings as required by management.
- Be able to perform all duties of Reservations Agent and assist as needed at front desk.
Source: Hospitality Online
Reservations - Green Bay, United States - Oneida Hotel
Description
• Discounted food.
•Travel benefits.
•Reduced room rates
•Location flexibility
•Employee events
•Paid training and development opportunities
Job Summary
The Room Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.