Application Support Specialist Agawam, Massachusetts - Oklahoma City, United States - Sun Gro Horticulture

Description

Careers at Sun Gro:
Application Support Specialist

Benefits:

ESSENTIAL JOB FUNCTIONS:

• Solve customer business application issues. If unable to solve, escalate to the vendors and monitor until resolution is reached in accordance with IT Departments standard operating procedures
• Communicate effectively with customers to accurately understand their needs and priorities to resolve issues in a timely manner.
• Organize and perform analysis, testing and documentation of Jet Enterprise cube changes. Understand user needs and develop solutions to enhance the use of information.
• Organize and perform analysis, testing and documentation of salesforce changes to reports and dashboards. Understand user needs and develop solutions to enhance the use of information.
• Primary contact for all security within NAV including account, table and process access.
• Educate customers via formal and informal trainings. This will include generating periodic tips given to all users, and continuous improvement of the end user experience.
• Provide support for EDI communications and trading partner setup.
• Provide off hours support as required by the business.
• Primary contact for account audits performed in AD, NAV, Email, Security Awareness Training, and Door Access.
• Assist Business Owners with developing, improving and the roll out of SharePoint.
• Application Support with Telephony in all Locations.

KNOWLEDGE, SKILLS AND ABILITIES:

• High level understanding of corporate business environments and the day-to-day practices of a multi-site operation
• Strong customer focus - includes the ability to balance the needs of the customer with the needs of the business as well as fostering a strong customer focus mindset.
• Excellent written and oral communication skills to explain problems or answers to all levels of the organization
• Strong Fact Based Decision Making skills

supports decisions with data and uses data to solve problems

• Ability to turn abstract process designs into usable business tools
• Strong execution skills

can provide support without removing responsibility, monitors progress to ensure achievement of goals, coordinate with other work groups.

• Fosters Teamwork

values all employees contributions, involving team in decisions that affect them and discourages we vs. them attitude.

• Computer skills is a must, specific proficiency in Excel, Word, PowerPoint, Internet and email.

EDUCATION AND EXPERIENCE:

• Minimum of two years college focusing on IT related courses (or equivalent)
• Two years of experience with a broad range of business applications
• One-Three years of business / ERP software experience or support (manufacturing systems a plus)
• Presentation & training experience
• Ability to perform technical writing and customer documentation
• Telephony/Avaya experience is a plus

Job Types:
Full-time, Contract


Skillset:
Information Technology


Location:
Agawam, Massachusetts


Job Type:
Full time


Schedule:

Apply:
To complete your application, submit the form below. You are permitted to submit up to 3 files.
Include your
resume, cover letter and threee professional references.

Job Location:

• First Name:
• Last Name:
• Email Address:
• Job Category:

( select all that apply )

• Accounting and Finance
• Customer Service
• Distribution
• General Management
• Human Resources
• Information Technology
• Legal
• Logistics and Supply Chain
• Marketing, Communications
• Office Support
• Production and Trades
• Production Management
• Sales
• Technical Services

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