- Greet students/customers and meet their informational needs.
- Interact positively with diverse groups of people with various backgrounds and interests.
- Coordinate student traffic flow.
- Operate the College switchboard during assigned hours, which includes receiving all incoming calls and transferring the calls to the appropriate individuals.
- Responsible for checking the College switchboard voicemail during assigned hours.
- Manage emergency calls such as reporting fire alarms to maintenance staff and fire department, if necessary.
- Responsible for maintaining and updating the procedures manual for operating the College switchboard and alarm panels.
- Serve as radio contact between campus personnel and maintenance, housekeeping, and security personnel.
- Function as the primary receptionist for the College.
- Maintain the college vehicle, gas card, and key inventory for employees.
- Maintain supplies and copier in the department mailroom.
- Process student parking permits and input them in Colleague.
- Maintain the lost and found items for the College.
- Serve as the backup to the Evening Welcome Center/Switchboard Specialist, as needed.
- Scan, index, and quality control check assigned documents in student's permanent files.
- Assist students with online application, FAFSA, student email, and etc.
- Assist with registration activities.
- Work effectively by being able to multi-task and with frequent interruptions.
- Maintain comprehensive knowledge of Randolph Community College's instructional programs, student services processes, events, and off-campus centers.
- Communicate accurate, comprehensive, and timely information to students, potential students, and visitors.
- Maintain a Tier 1 working knowledge of all student services areas.
- Maintain adequate supplies of college material for the Welcome Center.
- Use computers and related software for word processing, spreadsheets, and database management.
- Assist students with student forms (e.g., change of address form, financial aid forms, and veterans benefit forms).
- Assist with grouping/preparing financial aid, veterans affairs, and registration & records documents together for back-office staff to review and process.
- Provideclerical assistance as assigned by the supervisor.
- Coordinate and supervise the assigned Federal Work Study position, as needed.
- Assist with managing student communications processes (e.g., texting, email, etc.), as needed.
- Assist with application processing (e.g., CCP applications), as needed.
- Assist with forms processing (e.g., Change of Major), as needed.
- Practice exemplary student customer service skills.
- Practice exemplary colleague customer service skills.
- High School diploma or equivalent.
- One year of customer service experience.
- Associate degree from a regionally accredited institution.
- Two years of customer service experience.
- One year of student services experience.
- One year of experience using the North Carolina Community College's student information system.
- Demonstrated excellence in written, oral, and interpersonal communication skills.
- Demonstrated commitment to diversity, equal opportunity, and the academic, intellectual, and social development of all students and employees.
- An understanding of and commitment to the comprehensive community college philosophy and mission.
- Treats others respectfully, speaks to others courteously, and behaves in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate.
- Acts as a team player when working with any and all employees of the College.
- Serves on institutional committees as appointed by the President.
- Performs other duties and responsibilities as needed.
- Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures.
- Promote good safety habits and be compliant with OSHA safety regulations.
- Randolph Community College conducts a background check and drug screening on all full-time new hires.
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Welcome Center/Switchboard Specialist - Asheboro, United States - Randolph Community College
Description
General Job Description
The Welcome Center/Switchboard Specialist is a key, front-line representative for the College who provides exemplary customer service to its external and internal customers.
The Specialist provides customer service and general coverage for the college's Welcome Center/Switchboard, providing information to students, staff, and visitors on the telephone, electronically, and at the Welcome Center.
The Specialist also assists with assigned office processes to support the team.Duties
Welcome Center/Switchboard
Required:
Preferred:
