Description

Virtual Branch Advisor

Branch and Retail

Please APPLY AT:

The Virtual Branch Advisor is responsible for responding to member needs quickly and efficiently with high quality service and advice. Communication methods are primarily phone, digital channels, chat, email, fax, and secured messaging. Responsibilities include member follow-up, online account opening, loan origination, loan processing, and booking loans to the core. The virtual branch advisor will provide member service through research, problem solving, and making appropriate recommendations. The Virtual Branch Advisor should always strive to exceed the expectations of the members. Must comply with all SAFE Act registration procedures.

*Employees are expected to demonstrate and maintain an up-to-date knowledge of and ensure compliance with applicable regulatory requirements, including but not limited to BSA, OFAC, CIP, and internal policies and procedures.

Duties and Responsibilities (Essential Functions):

* Virtual Branch Support

o Responsibility for opening and onboarding new accounts/loans that come in digitally

o Responsible for processing all consumer and home equity loan applications that come in digitally and working actively with Consumer Lending to find solutions that are appropriate for members

o Ensure appropriate communication and follow-up is provided to members

o Will onboard members who utilize digital channels by reaching out via phone, emails, and texts

o Involved with testing of new digital processes or systems

o Utilize red flag and fraud identification in digital applications

o Looks for improvements and enhancements for the members' digital experience and communicate ideas to Virtual Branch Assistant Manager

* Virtual Branch Operations

o Review member information, application and credit bureau for other sales opportunities and advise members on products and services that will meet their needs

o Maintain product knowledge and expertise on Purdue Federal products and services

o Cross-sell other products and services that the Credit Union offers and refer/direct member to utilize online banking, bill pay, eStatements, and direct deposits

o Visa increase processing - take and process information for lending decision, follow through with member to ensure request is processed

o Ensure compliance with all Federal and State regulations

o Ensure compliance with all Purdue Federal compliance and procedures

* Individual and Team Development

o Seminars and training

o Department projects

o Cross-functional projects

Required Skills

Knowledge, Skill, and Ability Requirements:

* Education

o High School Diploma or GED Equivalent

* Experience

o Minimum 1 to 3 years of experience in customer service, sales and/or banking required

o Prior experience with lending and opening accounts preferred

* Knowledge/Skills/Abilities

o Strong organizational skills and attention to detail

o Competent computer skills

o Ability to work under pressure and constant interruptions

o Ability to communicate, verbally and in writing, in a professional manner when dealing with employees and members

o Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership

Purdue Federal Credit Union is an Equal Opportunity Employer/Veterans/Disabled