- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
- Makereservations for all future guests for the hotel, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
- Dispatchall guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
- Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
- Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.
- Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
- Assist in resolving guest complaints, ensuring guest satisfaction in each interaction.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer, Synergy or manual system,
including all daily transactions and those which are not performed often. - Assist front desk with check-ins, check-outs and any other day to day functions
- Have knowledge of hotel property, hotel staff and hotel services, with hours of operation. Give clear directions to hotel facilities for inquiring guests.
- Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
- Attends all front desk meetings and trainings
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests
-
Front Desk Agent
1 week ago
Noble House Ocean Key Resort & Spa KEY WEST, United StatesWE ARE - Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restauran Front Desk, Agent, Hospitalit ...
-
Front Desk Agent
5 days ago
Davidson Hospitality Group Key West, United StatesProperty Description · Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow's Bungalows, Lighthouse Hotel, Ridley House, ...
-
Front Desk Agent
5 days ago
Davidson Hospitality Group Key West, United StatesDiscover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow's Bungalows, Lighthouse Hotel, Ridley House, Ella's Cottages, and Fi ...
-
Front Desk Agent
3 weeks ago
Davidson Hospitality Group Key West, United StatesDavidson Hospitality Group [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide ...
-
Front Desk Agent
5 days ago
Key West Collection Key West, United StatesProperty Description: · Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslows Bungalows, Lighthouse Hotel, Ridley House, ...
-
Front Desk Agent
3 weeks ago
Hyatt Vacation Ownership Key West, United StatesAre you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that ...
-
Front Desk Agent
2 weeks ago
Marriott Vacations Worldwide Key West, United StatesJOB SUMMARY · Pay: $20.20/Hour · Shift: 1st\2nd; must be available to work weekends and holidays. · Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, ...
-
Front Desk Agent
3 weeks ago
Hyatt Vacation Ownership Key West, United StatesAre you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that ...
-
Front Desk Agent
1 week ago
Marriott Vacations Worldwide Key West, United StatesJOB SUMMARY · Shift: Seasonal; 1st/2nd; must be available to work weekends and holidays. · Pay: $20.20 /Hour · Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a c ...
-
Front Desk Agent
4 weeks ago
Marriott Vacations Worldwide Key West, United States**Shift:** 1st and 2nd shift · **Pay:** $20.20/hour · **JOB SUMMARY** · Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? ...
-
Front Desk Agent, Pier House Resort
2 weeks ago
Remington Key West, United StatesJob Description · What you will be doingGreet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. · Promptly, accurately and efficiently know how and whe ...
-
Kimpton Hotel Key West, United StatesWhy We're HereWe believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and en ...
-
Front Desk
3 weeks ago
Hilton Key West, United StatesA Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. · **What will I be doing?** · As a Front Desk Clerk, you would be respon ...
-
Front Desk Supervisor
3 weeks ago
Remington Key West, United StatesJob Description · What you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. · ...
-
Guest Services Agent
1 day ago
Hilton Garden Inn Key West Key West, Florida, United States PermanentCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franc ...
-
Front Office Operations Manager
3 weeks ago
Highgate Hotels Key West, United States Full timeCompensation Type · Yearly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
-
Guest Service Agent
1 week ago
Hersha Hospitality Management, LP Key West, United StatesOverview · Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager · You ...
-
Front Office Director
1 week ago
Remington Key West, United StatesJob Description · What you will be doing · Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. · ...
-
Highgate Hotels Key West, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
-
Guest Services Agent
2 weeks ago
Hilton Garden Inn Key West Key West, United StatesCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
Front Desk Agent - Key West, United States - Remington
Description
Job DescriptionWhat you will be doing
La Concha Hotel Spa is a National Historic Landmark in the heart of the vibrant downtown historic district. Our legendary hotel has been inspiring guests, like Ernest Hemingway and Tennessee Williams, since it opened in 1926. With a prime location in Old Key West, our landmark hotel is within walking distance of the area's best beaches, parks, restaurants, and shops. Just outside our doors, Duval Street invites guests to savor the flavors of Key West at acclaimed restaurants, and browse vibrant shops and boutiques.
Requirements
What we are looking for
Front Desk Agent professionals in Key West
-
Karen Marie Patterson
I put 100% into every detail. Helping people is my passion.