Director, RCM Operations - St Paul, United States - Therapy Brands

Description

Company Description

Therapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes.

Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

For more information, explore our solutions at

Job Description

The Director, RCM Operations will oversee a team of RCM Managers and/or Brand RCM staff within a specialty or specialties of Therapy Brands' RCM division, holding responsibility for the entire RCM performance and revenue attainment.

This is a hybrid position working 2 - 3 days per week out of our Eagan, MN office.

PRIMARY RESPONSIBILITIES OF THIS POSITION

Manage a team of RCM Managers within a segment(s) of the Therapy Brands portfolio, providing coaching and direction to direct reports

• Stay abreast of legislative and payer updates relevant to claims processing, including Medicare, Medicaid, and applicable best coding practices
• Lead and/or participate in priority customer escalations, partnering with VP Operations/GMs to retain RCM customers
• Prepare regular reports to RCM senior leadership on segmental RCM performance
• Gather, interpret, and report on trends in RCM for assigned brands/segments
• As needed, interview, hire, and train RCM staff and management team members
• Implement ongoing improvement and remediation efforts for Therapy Brands' RCM profit and performance targets within a segment(s).
• Assist in management of vendor teams and new vendor staff selection/termination, evaluate vendor productivity/KPI attainment
• Recommend, develop, and administer policies and RCM procedures
• Collaborate with functional partners in Operations and Product to ensure RCM priorities are represented in software development planning
• Other duties as assigned

Qualifications

• Four-year degree in a relevant field of study preferred
• 7-10 years of medical billing or revenue cycle management experience required
• 7-10 years of customer service/success experience required
• 7-10 years of people management/team leadership experience required
• Strong ability to prioritize tasks and manage projects
• Extensive experience managing operational budgets needed for this position
• Experience in utilizing reporting to make strategic recommendations based on customer feedback and engagement
• Exceptional verbal and written communication skills
• Be a strong and caring people manager with exceptional interpersonal and management skills
• Be data-driven and make substantial individual, strategic and tactical judgments and recommendations
• Intermediate experience in Office suite required (Word, Excel, PowerPoint)
• Possess analytical and technical skills to improve time to value, profitability, and efficiencies in processes
• Ability to work with customers and colleagues in various roles, at all levels, including senior leadership
• Up to 10% travel is required

Additional Information

All your information will be kept confidential according to EEO guidelines.

While we have outlined some key qualities we typically seek, it is essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they are not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.

The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate - apply today and let's explore the exciting possibilities together

At Therapy Brands, Diversity, Equity, Inclusion, and Belonging aren't just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.

We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.

Therapy Brands is an equal opportunity employer.

Videos To Watch