Airline Concierge - Denver, United States - Plaza Premium Group

Description

The Concierge Agent is responsible to provide meet-and-greet services to Super Elite clients, assisting them with every part of the airport process. Demonstrate excellent customer service, and make sure that every client needs are meet in a manner that reflects positively on the company.

Responsibilities:

· Greet client's upon arrival to the airport:

assist with the check-in process

stay with the client assisting in their needs until they are safely onboard and on their way to the next destination

Assist with baggage drop-off

· Greet arriving clients at the gate:

assist with luggage collection

assist clients with connecting flights as needed

ensure they connect with their appropriate ground transportation

· Knowledge of the airport layout to assist clients navigate through the airport and direct them to the various amenities (lounges, restaurants, shops, restrooms, airline ticket counter, gate information, etc.)

· Communicates with the Guest Experience Representative

· Develop and maintain professional rapport with regulating agencies and partnering airlines within the airport

· Exhibit upmost confidentiality with clients and client information

· Maintain strict adherence to escorting protocol within the airport

Required Qualifications:

· High School Diploma or equivalent.

· Must possess current authorization to work in the US, and a valid driver's license.

· Excellent written and communication skills.

· Must wear company uniform as outlined and conform to all grooming standards.

· Must be flexible in work schedule to match the demand for services to include nights, weekends, and holidays.

· Must be able to stand and walk for long periods of time and lift to 70 lbs.

· Ability to work under pressure with a minimal supervision.

· High proficiency of computer and smartphone skills, including smartphone applications.

· Ability to read and interpret documents such as operating and procedural manuals.

· Must, after training, be able to efficiently use Airport Butler's automated reservation system, scheduling application, and communication technology

· (2) years' experience in delivering luxury/VIP type services to high-end customers and/or airport/airline hospitality service experience.

Preferred Qualifications:

· Passionate approach to customer service, positive attitude, strong work ethic, exceptional organizational skills.

· Demonstrated ability to solve problems proactively and creatively.

· Demonstrated ability to collaborate with other employees to overcome abnormal situations

· High level of cultural awareness.

· Excellent internal and external customer service skills to handle all client's needs, concerns, and accommodations.

· Ability to work in a hectic, stressful environment while delivering a very calm, positive, efficient, and comforting service.

· Adapt to an ever-changing environment and be resilient

· Multi-lingual is a plus.