Service Advisor - Fort Smith, AR
2 weeks ago

Job summary
Maintain customer satisfaction index CSI rating as set by service manager greet customers in timely friendly and professional manner communicate with customer to determine the nature of their mechanical problem obtain accurate customer and vehicle data test-drive vehicle as necessary advise customers on care of their cars and value of maintaining vehicles in accordance with manufacturers specifications lift hood of every vehicle and look underneath for potential additional repair needs provide estimates for labor and parts establish each customers method of payment notify dispatcher of incoming work follow up progress of each repair order during day deliver vehicle to customer and answer any questions.
Job description
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