- Manages incoming request queues for service via ITSM system. Responsible for timely resolution of issues and prioritization of work based on severity.
- Assists with maintaining the functionality and efficiency of computer and user objects in Active Directory. Unlocks team member accounts.
- Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation. Ensures physical and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with application servers, print servers, etc. Sets-up and configures appropriate hardware and software for new team members.
- Responds to technical issues including (but not limited to); desktop/laptop hardware, peripheral equipment, Operating Systems and/or installed software and follows through to appropriate resolution. Begins to service issues related to mobile devices. Delivers replacement equipment.
- Update Asset Management systems with computer hardware and user details, as appropriate. To assist in procurement, technicians should also be able to effectively identify hardware part numbers and search/compare pricing options.
- May complete simpler tasks or assist other technical teams in coordination of team projects.
- Assists with adherence to technology policies and compliance with all security controls, as directed.
- All other duties as assigned.
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
- Operating Systems Experience - Experience with Windows 10/11, chromeOS, MacOS, Virtual Desktop Infrastructure (VDI)
- HP Printers, Google Workspace, JAMF Pro, LogMeIn, Office 365, Microsoft MDT, Security Products: McAfee, Trend, ZScaler
- Varying Equipment Experience - Laptop, Desktop, Wyse Thin Client, MAC
Technical Support Intern - Columbus, United States - Global Payments
Description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Immerse, Explore, and Impact the Universe of Payment Solutions by expressing your interest in the Global Payments 2024 Summer Internship Program. Spanning the course of 10 weeks, from June 3rd - August 9th, this program is available to sophomore-graduate students currently enrolled in a college or university. Throughout the program, you will have the opportunity to complete a capstone project, participate in professional development sessions, and receive mentorship. Apply today to the Global Payments Internship program to immerse yourself, explore new horizons, and make a meaningful impact on the future of payment solutions
Qualifications:
Rising Sophomore to Graduate Students currently enrolled in a college or university
Interns must be willing to attend a two-day orientation on Eastern Standard Time
Primary Objective/Purpose of the Job
Performs the installation, repair and preventative maintenance of edge of network devices (e.g. desktops, laptops, mobile devices) and related systems while ensuring all processes and procedures take into account company policy/standards and industry best practices. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to desktop or laptop computers, mobile devices, or related peripheral equipment.
Responsibilities
Typically no relevant experience is required. Preferred: Experience providing technical support to end users on various devices, operating systems and peripherals, experience in an Enterprise IT group and/or A+, MCSE: Desktop Infrastructure
Physical Requirements
Those required in a typical office environment include sitting most of the time, finger dexterity for computer and paperwork, talking to convey detailed or important instructions, average hearing for normal conversations, and average visual acuity. Lifting and maneuvering of supplies, materials, or equipment weighing up to 50 pounds
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.