New Business Lead - Addison, TX, United States - PHP Agency

Description

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their health and wealth so they can be ready for the good days ahead.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit .

NEW BUSINESS TEAM LEAD

PHP AGENCY, LLC.

PHP Agency LLC., "PHP," is seeking a New Business Team Lead to join our Dallas-based HQ team.

PHP is a life insurance field marketing organization, founded in Our CEO is entrepreneur Patrick Bet David. PHP partners with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base. PHP provides a part-time or fulltime opportunities to individuals pursuing careers as life insurance agent. PHP passionately serves people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operate.

PHP's headquarters office is in Addison, Texas (Dallas metroplex). The company was acquired in 2022 and is now a proud part of the Integrity Marketing Group family ().

Responsibilities

• Monitoring teams day-to-day activities, performance, attitudes, and ability to work together; and, with guidance, taking appropriate action.
• Motivating the team to achieve organizational goals.
• Delegating tasks to team members
• Involvement in Developing and Implementing a timeline to achieve targets.
• Keeping department management informed of issues impacting personnel or work.
• Troubleshooting of problem situations (systems, cases, etc.)
• Monitoring work queues and turnaround times; and, developing, recommending, and implementing (with approval) plans to stay current.
• Monitor work volumes of various systems.
• Resolve complex issues and handle escalated situations and calls. (as warranted)
• Conduct random quality review of work and/or phone calls (if applicable) to ensure adherence to company policy and procedures and to ensure quality and accuracy of associates' work.
• Maintain accountability of all team members to ensure work assigned to Team is completed efficiently, accurately, and completely, and within service level agreement.
• Employee Training willingness & ability to effectively train on processes.

Expectations: (Includes but not limited to)

• Setting example for the team in Participation & Monthly Book Club participation
• Working knowledge & Understanding of Office Process's. (ensure well-positioned to give others direction)
• Ability to trouble shoot, problem solve and follow-up effectively.
• Strong research, analytical skills, and proficiency with math.
• Proficient attention to detail and accuracy.
• Proficient in Microsoft Word and Excel.
• Excellent time management and communication skills.
• Understands how to work/communicate effectively with agents (3 rd Person Parties) (new and experienced) and strong personalities.
• Excellent negotiation and problem-solving skills.

High Level Responsibilities:

• Staff hiring, reviews, and performance evaluations.
• Look for way to eliminate inefficiencies and backlogs.
• Recommend and assist in implementing process improvements.
• Prepare daily, monthly, quarterly, annual reports (as required) to monitor productivity, accuracy, and trends. Report corrective actions as necessary based upon results.
• May take the lead on Projects as assigned.
• Ongoing training and development of associates in the team.
• Providing ongoing feedback to associates and to department management.
• Conduct team meetings, huddles, as needed and appropriate.
• Seeking assistance from management as appropriate and necessary.
• Reporting to Leadership numbers and Close Out Status.

Benefits:

• Eligible for ownership plan
• Eligible for health and welfare benefit plans
• Eligible for Integrity's 401(k) retirement plan
• Eligible for 15 days of personal paid time off (PTO) per calendar year. PTO is accrued on a biweekly basis.
• Eligible for 1 floating, birthday holiday, per calendar year
• Eligible for 10 company paid holidays, per calendar year.
• Eligible for 2 days of company paid service time, per calendar year.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily.

Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Integrity Marketing Group, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities