Center Manager - Omaha, United States - ArchWell Health
Description
North 90th Street, 5401 N 90th St, Omaha, Nebraska, United States of America ● Omaha, NE, USAReq #11426
ArchWell
Health is a new, innovative healthcare provider devoted to improving the lives of our senior members.
We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community.
Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
Job Summary:
The Center Manger (CM) is a vital leader at ArchWell Health. CMs are responsible for all operations within a single clinic, ensuring all clinical and administrative operations are effectively executed.
Center Managers are expected to supervise clinical and non-clinical staff, support operational initiatives, and generally ensure the clinic operates smoothly and in a timely manner.
The Center Manager will be responsible for practice profitability, revenue goals and other metrics including clinical quality of care, member satisfaction, staff satisfaction, productivity, revenue enhancement, managed care performance, and staff leadership.
Duties/Responsibilities:
Supervise, coach, and mentor a multi-disciplinary team of 10+, building a culture of operational excellence, customer service, and teamwork
In partnership with the Market Operations Director, gather appropriate team and member information to build a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scores
Ensure all systems are running efficiently, including scheduling and billing; continuously monitors administrative team to provide feedback and coaching in use of systems
Serve as an ambassador in the local community to build relationships with other healthcare providers, social/ community organizations, and marketing partners
Create a positive and productive work environment to attract and retain staff, providers and members
Oversight for all compliance, including physician documentation and coding audit program, member and staff safety regulations, and HIPAA guidelines for member/employee confidentiality
Conducts regular staff meetings to gather feedback, develop best practices, and develops teamwork
Own and oversee resource management, ensuring the center is appropriately staffed to meet business needs and expected growth
Ensures financial targets are met and adheres to cash management, financial reporting, and other financial responsibilities
Accountable for the needs of the center, as well as, its physicians, clinicians, and care teams for high-quality member care
Required Skills/Abilities:
Strong knowledge of healthcare functions, including clinical functions, medical billing and coding procedures, reimbursement practices, and quality improvement initiatives
Track record of developing and implementing processes for providing excellent customer service
Ability to effectively leverage business and organizational knowledge within and across functional areas
Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic
Self-starter with the ability to think creatively and work effectively
Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and the public
Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
Proven skills in budgeting and fiscal management preferred
Education and Experience:
Bachelor's degree in Healthcare Administration, Business Administration, or a closely related discipline preferred
A minimum of 5 years of related work experience in a medical clinic, hospital, or hospitality setting required
A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required
Experience with ECW is strongly preferred
A passion for mentorship and team-development, particularly across multiple functional areas
A problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization
Fluency in Spanish or other languages spoken by people in the communities we serve (where necessary)
ArchWell
Health is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
#J-18808-Ljbffr