collection manager - Kalispell, United States - Spherion

Description

As a Collection Manager you will evaluate and direct all members of the Collections Department. Work with all levels of employees and Senior Management to ensure that Collection goals are being met.

Manage a team of Collectors, allocating and managing work to achieve expected outcomes, developing team member capabilities, and recognizing excellent contributions to the credit union and our membership.

Responsibilities:

• Responsible for overseeing the Collections Department, as necessitated by both day to day operations and strategic initiatives established by Senior Management.
• Effectively communicate relevant Collections related information to VP / Commercial Credit Officer and Senior Management Team.
• Develop, plan and implement Collections goals, programs and procedures to improve productivity in delinquent Collections processing.
• Determine proactive solutions to Collections issues and problems.
• Communicate effectively with delinquent Members to identify needs and evaluate alternative Collections solutions and strategies.
• Oversee correction of Collections errors by staff as needed; follow up with appropriate training when a Collections procedure is being done incorrectly or is not being done.
• Effectively manage time, resources, and personnel, with working knowledge of principles and practices of supervision, shift scheduling, training and performance evaluation.
• Review and approve staff timecards within prescribed timeline.
• Ensure that all staff complies with the 5 consecutive days out of office policy.
• Participate in company sponsored and community centered events.
• Perform other duties as assigned.

Working hours: 8:00 AM - 5:00 PM


Skills:

• Ability to communicate effectively verbally, in writing, and over the phone, with members, co workers, external professionals, and senior management.
• Excellent organizational, analytical, problem solving, and negotiation skills.
• Possess and display a high level of interpersonal skills, including the development and maintenance of professional relationships.
• Proficient in Microsoft Office Suite or related software.
• Advanced understanding of clerical procedures, office equipment and computer systems, including recordkeeping and filing.
• Ability and willingness to go above and beyond expected work schedule to accomplish what is needed within assigned department(s) and the organization as a whole.
• Ability and willingness to pursue and obtain additional professional training and/or certifications as needed.
• Ability and willingness to travel to other branches.
• Complete mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and pass any applicable tests.

Education:
Associate

Experience:

4-7 years


Qualifications:

• Comprehensive knowledge of collections processes and regulations required.
• Associate or bachelor's degree in accounting, finance or banking preferred but not required.

-3-5 years professional experience in collections procedures, processes and regulations within financial institutions required.

• Knowledge of: FDCPA, Bankruptcy processes, FCRA, and other regulations governing Collection practices of financial institutions.

Apply online today at

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.


Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

• Responsible for overseeing the Collections Department, as necessitated by both day to day operations and strategic initiatives established by Senior Management.
• Effectively communicate relevant Collections related information to VP / Commercial Credit Officer and Senior Management Team.
• Develop, plan and implement Collections goals, programs and procedures to improve productivity in delinquent Collections processing.
• Determine proactive solutions to Collections issues and problems.
• Communicate effectively with delinquent Members to identify needs and evaluate alternative Collections solutions and strategies.
• Oversee correction of Collections errors by staff as needed; follow up with appropriate training when a Collections procedure is being done incorrectly or is not being done.
• Effectively manage time, resources, and personnel, with working knowledge of principles and practices of supervision, shift scheduling, training and performance evaluation.
• Review and approve staff timecards within prescribed timeline.
• Ensure that all staff complies with the 5 consecutive days out of office policy.
• Participate in company sponsored and community centered events.
• Perform other duties as assigned.

experience

4-7 years

skills

• Ability to communicate effectively verbally, in writing, and over the phone, with members, co workers, external professionals, and senior management.
• Excellent organizational, analytical, problem solving, and negotiation skills.
• Possess and display a high level of interpersonal skills, including the development and maintenance of professional relationships.
• Proficient in Microsoft Office Suite or related software.
• Advanced understanding of clerical procedures, office equipment and computer systems, including recordkeeping and filing.
• Ability and willingness to go above and beyond expected work schedule to accomplish what is needed within assigned department(s) and the organization as a whole.
• Ability and willingness to pursue and obtain additional professional training and/or certifications as needed.
• Ability and willingness to travel to other branches.
• Complete mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and pass any applicable tests.

qualifications

• Comprehensive knowledge of collections processes and regulations required.
• Associate or bachelor's degree in accounting, finance or banking preferred but not required.

-3-5 years professional experience in collections procedures, processes and regulations within financial institutions required.

• Knowledge of: FDCPA, Bankruptcy processes, FCRA, and other regulations governing Collection practices of financial institutions.

education

Associate