VP Customer Success - Mountain View, United States - Carta Healthcare

Description

VP Customer Success (Remote) at Carta Healthcare in Remote

Responsibilities:

Drive Customer Success Outcomes Increase renewal rates and reduce churn Expand our revenue in accounts through cross-sell and up-sell Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores Drive new business growth through greater advocacy and reference-ability Define and Optimize Customer Lifecycle Map customer journey Develop listening points in the journey (e.g., usage, satisfaction, etc.) Standardize interventions for each point in journey Define segmentation of customer base and varying strategies Identify opportunities for continuous improvement Learn from best practices in industry Manage Customer Success Activities Onboarding Training Professional Services Customer Support Customer Success Management Renewals Cross-sell / Up-sell Advocacy Measure Effectiveness of Customer Success Define operational metrics for team Establish system for tracking metrics Create cadence for review within team Expose...

subset of metrics to executive team, company and board Lead World-class Customer Success Team Recruit experienced leaders for each functional role Attract high potential individual contributors into team Create rapid onboarding process for new team members Foster collaboration within team and across customer lifecycle Encourage continuous learning within team Enhance Effectiveness and Efficiency Through Technology Support systems Customer marketing software Reference and advocacy solutions Customer Success Management platform Inspire Customer Success Across Company Create company-wide culture of Customer Success Align with Marketing around marketing to existing clients Align with Product around driving product roadmap Align with Sales around cross-sell and up-sell and focus on selling with a retention focus Align with Finance around measurement and forecasting Align with Executive Team around key metrics and objectives Drive company-wide definition of ideal customer Create company-wide customer feedback loop What you'll need:5years experience in leading customer-facing organizations Ability to manage influence through persuasion, negotiation, and consensus building Ideally combined background of post-sale and sales experience Strong empathy for customers AND passion for revenue and growth Deep understanding of value drivers in recurring revenue business models Analytical and process-oriented mindset Demonstrated desire for continuous learning and improvement Net Promoter Score (NPS) experience a plus Enthusiastic and creative leader with the ability to inspire others Excellent communication and presentation skills Relevant Bachelor's degree; preference for computer science or related degrees Why we love Carta Healthcare, and why you will too Industry leading products Work hard, and have fun doing it Work alongside some of the most talented and dedicated teammates Mission driven Medical, Dental, Vision, 401K Flexible time off

Salary Range:
$200K $250KMinimum Qualification
Account ManagementEstimated Salary:
$20 to $28 per hour based on qualifications

Responsibilities:

Drive Customer Success Outcomes Increase renewal rates and reduce churn Expand our revenue in accounts through cross-sell and up-sell Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores Drive new business growth through greater advocacy and reference-ability Define and Optimize Customer Lifecycle Map customer journey Develop listening points in the journey (e.g., usage, satisfaction, etc.) Standardize interventions for each point in journey Define segmentation of customer base and varying strategies Identify opportunities for continuous improvement Learn from best practices in industry Manage Customer Success Activities Onboarding Training Professional Services Customer Support Customer Success Management Renewals Cross-sell / Up-sell Advocacy Measure Effectiveness of Customer Success Define operational metrics for team Establish system for tracking metrics Create cadence for review within team Expose...

subset of metrics to executive team, company and board Lead World-class Customer Success Team Recruit experienced leaders for each functional role Attract high potential individual contributors into team Create rapid onboarding process for new team members Foster collaboration within team and across customer lifecycle Encourage continuous learning within team Enhance Effectiveness and Efficiency Through Technology Support systems Customer marketing software Reference and advocacy solutions Customer Success Management platform Inspire Customer Success Across Company Create company-wide culture of Customer Success Align with Marketing around marketing to existing clients Align with Product around driving product roadmap Align with Sales around cross-sell and up-sell and focus on selling with a retention focus Align with Finance around measurement and forecasting Align with Executive Team around key metrics and objectives Drive company-wide definition of ideal customer Create company-wide customer feedback loop What you'll need:5years experience in leading customer-facing organizations Ability to manage influence through persuasion, negotiation, and consensus building Ideally combined background of post-sale and sales experience Strong empathy for customers AND passion for revenue and growth Deep understanding of value drivers in recurring revenue business models Analytical and process-oriented mindset Demonstrated desire for continuous learning and improvement Net Promoter Score (NPS) experience a plus Enthusiastic and creative leader with the ability to inspire others Excellent communication and presentation skills Relevant Bachelor's degree; preference for computer science or related degrees Why we love Carta Healthcare, and why you will too Industry leading products Work hard, and have fun doing it Work alongside some of the most talented and dedicated teammates Mission driven Medical, Dental, Vision, 401K Flexible time off

Salary Range:
$200K $250KMinimum Qualification
Account ManagementEstimated Salary:
$20 to $28 per hour based on qualifications

Responsibilities:

Drive Customer Success Outcomes Increase renewal rates and reduce churn Expand our revenue in accounts through cross-sell and up-sell Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores Drive new business growth through greater advocacy and reference-ability Define and Optimize Customer Lifecycle Map customer journey Develop listening points in the journey (e.g., usage, satisfaction, etc.) Standardize interventions for each point in journey Define segmentation of customer base and varying strategies Identify opportunities for continuous improvement Learn from best practices in industry Manage Customer Success Activities Onboarding Training Professional Services Customer Support Customer Success Management Renewals Cross-sell / Up-sell Advocacy Measure Effectiveness of Customer Success Define operational metrics for team Establish system for tracking metrics Create cadence for review within team Expose...

subset of metrics to executive team, company and board Lead World-class Customer Success Team Recruit experienced leaders for each functional role Attract high potential individual contributors into team Create rapid onboarding process for new team members Foster collaboration within team and across customer lifecycle Encourage continuous learning within team Enhance Effectiveness and Efficiency Through Technology Support systems Customer marketing software Reference and advocacy solutions Customer Success Management platform Inspire Customer Success Across Company Create company-wide culture of Customer Success Align with Marketing around marketing to existing clients Align with Product around driving product roadmap Align with Sales around cross-sell and up-sell and focus on selling with a retention focus Align with Finance around measurement and forecasting Align with Executive Team around key metrics and objectives Drive company-wide definition of ideal customer Create company-wide customer feedback loop What you'll need:
5
years experience in leading customer-facing organizations Ability to manage influence through persuasion, negotiation, and consensus building Ideally combined background of post-sale and sales experience Strong empathy for customers AND passion for revenue and growth Deep understanding of value drivers in recurring revenue business models Analytical and process-oriented mindset Demonstrated desire for continuous learning and improvement Net Promoter Score (NPS) experience a plus Enthusiastic and creative leader with the ability to inspire others Excellent communication and presentation skills Relevant Bachelor's degree; preference for computer science or related degrees Why we love Carta Healthcare, and why you will too Industry leading products Work hard, and have fun doing it Work alongside some of the most talented and dedicated teammates Mission driven Medical, Dental, Vision, 401K Flexible time off


Salary Range:
$200K $250K
Minimum Qualification

Account ManagementEstimated Salary:
$20 to $28 per hour based on qualifications

Company information
Our multidisciplinary team of experts combines insights from various industries to innovate solutions to common healthcare data challenges. We are passionate about improving the healthcare environment to make the patient journey more predictable and successful.

We complement our industry-leading technology with our team's expertise to streamline workflows that have traditionally been roadblocks to hospitals efficiently harnessing their own data for patient care, quality, operational, and research initiatives.

We believe that the path to a better patient journey starts with allowing nurses and physicians to once again focus on practicing and advancing medicine.

Privately Held

Founded: 2017


Company Specialties:
Artificial Intelligence, Healthcare IT, Machine Learning, EHR Integration, Clinical Data Abstraction, Clinical Notes, Patient Registries , Preference Cards, and Perioperative Performance

#J-18808-Ljbffr