- Act as 'manager on duty' (MOD) after 5:00 PM, overseeing various departments and assisting with customer service issues, emergencies, and employee counseling.
- Support operations in all departments, from selling tickets to assisting with special events and retail sales.
- Maintain consistent signage, address safety concerns, and contribute to the Tramway's objectives through exemplary leadership and professional interactions.
- Identify and resolve operational issues promptly, handle complaints effectively, and lead in maintaining top-quality services.
- Review employment applications, conduct interviews, and guide new hires through orientation.
- Collaborate with HR to ensure a comprehensive new hire orientation process.
- Supervise, motivate, and handle disciplinary situations within the staff across departments.
- Provide support for various projects across departments, including sales, recruitment, operations, and office tasks.
- Perform other duties as assigned.
- Physically capable of climbing out of the tramway cabin as required.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in point of sales systems, computers, and office equipment.
- Familiarity with tram operations systems.
- Ability to establish cooperative relationships with colleagues and assist the public effectively.
- Knowledge and willingness to share information on local interests with visitors. Minimum Qualifications
- High school diploma or equivalent.
- Four years of tourism/business management experience.
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Support Supervisor - Juneau, United States - Goldbelt Incorporated
Description
Goldbelt Tram - Customer Service SupervisorThe Goldbelt Tram offers a unique opportunity to soar above Southeast Alaska's breathtaking scenery, exploring Mount Roberts trails and immersing in Alaska Native culture. As the Customer Service Supervisor, you will assist departmental supervisors in providing top-notch services, ensuring operational efficiencies, and maintaining a strong customer service atmosphere.
Responsibilities
