- Lead and oversee the implementation of robotic automation projects from initiation to completion.
- Collaborate with cross-functional teams, including engineering, sales, and support, to ensure project milestones are met.
- Act as the main point of contact for customers, addressing their queries and concerns promptly and effectively.
- Provide ongoing support and troubleshooting assistance during and after the implementation phase.
- Communicate project updates, timelines, and expectations clearly to both internal teams and external customers.
- Conduct regular status meetings with customers to ensure alignment and satisfaction.
- Develop and deliver training sessions for customers to familiarize them with the robotic automation system.
- Create comprehensive documentation, including user guides and troubleshooting manuals.
- Gather feedback from customers and internal teams to identify areas for improvement in the robotic automation process.
- Work closely with the development team to implement necessary enhancements based on feedback.
- Ensure the quality and performance of the robotic automation solution meet or exceed customer expectations.
- Conduct periodic reviews and audits to assess the effectiveness of the implemented solutions.
- Bachelor's degree in Business, Engineering, or a related field.
- Proven experience in project management and customer support roles.
- Knowledge of robotic automation technologies and processes.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work collaboratively in a cross-functional team environment.
- Experience with CRM tools and project management software.
- Previous experience in managing robotic automation projects.
- Certification in project management or related field.
- Familiarity with industry standards and best practices in robotic automation.
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Customer Experience Manager - Atlanta, United States - GreyOrange
Description
WHY GO WITH GREYORANGE?
At GreyOrange, we develop leading-edge fulfillment technology that gets the right product to the right place at the right time. In today's age of immediacy, where customers expect to receive their order right away, retailers must take a completely new approach to compete. By leveraging AI, robotics and machine learning, GreyOrange transforms how businesses fulfill orders and keep promises to their customers. GreyOrange is a global company with core operations in North America, Europe, India and Japan.
We apply modern thinking and technology to solve today's fulfillment challenges – and we're looking for modern minds to join us.
About our solutions
GreyOrange technology specializes in bringing warehouses, distribution centers, and fulfillment centers into the future. Our AI-driven GreyMatterTM Fulfillment Operating System and RangerTM robot series are combined solutions that continuously prioritize decisions and workflows to efficiently orchestrate tasks, time and teams of people and robots for optimum performance across a distribution center. Real-time data is fed into always-solving algorithms that calculate each next-best decision, whether solving for every-day performance or solving for peak period commitments. The result is a fast, agile and precisely tuned operation that equips our customers to perpetually meet the what-when-where expectations of their customers.
Job Title:- Customer Experience Manager
Key Responsibilities:
1. Project Management:
2. Customer Support:
3. Communication:
4. Training and Documentation:
5. Feedback Collection:
6. Quality Assurance:
Requirements:
Preferred Qualifications:
Equal Opportunity Employer:
Grey Orange Inc. is an equal employment opportunity employer. The company's policy is not to discriminate against any applicant or employee based on race, colour, religion, national origin, gender, age, sexual orientation, gender identity or expression, veteran status, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Grey Orange also prohibits harassment of applicants or employees based on any of these protected categories.
