call center specialist - Louisville, United States - Randstad
Description
call center specialist - healthcare.louisville , kentucky
posted today
job details
summary
$ $17 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4529470
job details
Do you love helping people and making a difference in their every day life? Would you like to play a vital role in providing support to patients and healthcare providers? If you are experienced in responding to a high volume of phone calls, and other requests with the aim of meeting or exceeding service level goals? Then I would love to speak with you
salary:
$ $17 per hour
shift:
First
work hours: 8 AM - 8 PM
education:
High School
Responsibilities
The Patient Support Representative is responsible for providing support to patients and healthcare providers through the following various duties: Schedules are M-F and vary from 8am to 8pm.
High Volume Inbound Call Center Experience a Must Have
Inbound and outbound phone calls, emails, and other requests
Meet or exceed service level goals.
Capture information, update systems, and investigate and resolve issues that arise during interactions with patients and healthcare providers.
Respond to program inquiries, report adverse events, and execute day-to-day operations.
Maintaining patient confidentiality is crucial in this role. A high school diploma or equivalent is required for this position.
Please here or email your updated resume to
The essential functions of this role include:
working in a smoke free environment
Skills
Patient Support
Call Center Support
Health Insurance Policies
Compliance Requirements
Follow-up
Active Listening
Telephone Etiquette
Empathy
Adapting to Change
Basic Computer Skills
Interpersonal Sensitivity
Typing Skills
Customer support
Customer Relations
CUSTOMER ORDERS/SALES
Customer Relationship Management
Basic Software Skills
Customer Service
Healthcare
Qualifications
Years of experience: 2 years
Experience level:
Experienced
Randstad is a world leader in matching great people with great companies.
Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.
Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.
In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.get in touch
we are here to help you with your questions.
LT
lisa thill