Senior Security Officer - Pigeon Forge, TN

Job Details · Description · At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this ...

Job description

Job Details

Description
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Senior Security Officer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Senior Officer checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists as an entry level leadership position to protect people and property, maintain a peaceful, fun-filled and safe atmosphere while enforcing Security procedures at all Dollywood Company Properties. The Senior Security Officer will work with their shift leadership to assist in the daily operations for the Security Department. They will fill in as the Corporal or Sergeant in the absence of their direct leaders and at the direction of the Security Manager. These responsibilities will be performed in a manner consistent with the mission, vision, operating philosophies, and standards of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary Of Essential Functions And Responsibilities

• Supervise all Security Officers assigned to the team in the absence of the Shift Sergeant and Corporal
• Assist the Shift Leaders with creating work schedules for the team
• Assist the Shift Leaders with creating shift assignments and approving breaks. Communicate with the officers on the team and keep them informed of any new or changed operating procedures and policies
• Coach and train officers on the team in a manner consistent with Leading with Love guidelines
• Ensure that all applicable Dollywood policies and procedures are followed
• Able to assist Guests and Hosts through a variety of situations and calls for assistance during shift
• Assist with paperwork, reports, and logs on his/her team to ensure they are complete and accurate
• Must be able to assist in the development and implementation of new programs or initiatives from team leadership
• Perform officer shift duties when not filling in for leadership on duty
• Respond to Guest and Host calls for assistance related to vehicle issues
• Assist in the transportation of, and escorting of Hosts in possession of, company funds according to cash handling procedures
• Assist the Safety-First Aid Department as assigned
• Assist with fire and flood prevention
• Able to maintain control and communicate effectively when directing people and vehicle traffic flows on Company property
• Control park access at Host and service entrances
• Respond and assist with service calls related to animal/ wildlife control following all Safety policies
• Enforce Parking standards, issuing citations for inappropriately parked Host vehicles
• Monitor Fire Suppression Systems and Park alarm systems
• Maintain safe work environment by patrolling buildings, Guest and Host parking lots and various areas on Company property
• Patrol Guest and Host parking lots
• Provide Dignitary Protection Services for visiting celebrities
• Respond to calls for service regarding unruly Guests/Hosts
• Respond to calls for service, i.e.; shoplifting, burglary and theft
• Reunite lost persons on park
• Take possession of lost property and returning same to Lost & Found

Management reserves the right to change and/or add to these duties at any time
Education And Experience Required

• At least one year of experience working successfully in a similar role. Preference will be given to candidates with prior Law Enforcement or Security related experience
• Must be able to meet the qualifications to be certified as a Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA , TCA
• Must be able to meet the qualifications to be certified as a Security Trainer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA , TCA
• Must be at least twenty-one (21) years of age
• Must have the capability to develop the skills in the use and care of various firearms
• Must possess valid Tennessee driver's license and have state required auto insurance
• First Aid and C.P.R. certification required or ability to obtain a certification in a timely manner
• Must be able to meet the same requirements as a police officer for the State of Tennessee
• Must have high school diploma or equivalent
• Must successfully complete a post-employment offer background check and drug screen
• Must be able to pass a credit check
• Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances
• Must not have been released or discharged under any other than honorable discharge from any of the armed forces of the United States
• Must be willing to be fingerprinted by the Tennessee Bureau of Investigation or already have fingerprints on file with the Tennessee Bureau of Investigation
• Must have good moral character as determined by a thorough investigation conducted by the employing agency; and/or the POST Commission
• Must be certified by a Tennessee Licensed Health Care Provider qualified in the psychiatric or psychological fields as being free from any impairment, as set forth in the current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM) of the American Psychiatric Association at the time of the examination that would, in the professional judgement of the examiner, affect the person's ability to perform an essential function of the job, with or without reasonable accommodation
• Basic computer skills with working knowledge of Microsoft Applications

Knowledge, Skills, And Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work
• Must maintain professional appearance according to Company department standards
• Must be able to utilize effective communication (oral and written), problem solving, conflict management and interpersonal skills
• Must reflect Dollywood's core values through the lens of dignity and respect
• Able to operate/drive a company vehicle with valid driver's license and insurance
• Ability to work comfortably at heights up to 60 ft
• Able to have manual dexterity necessary to complete all job duties
• Able to lift 50 pounds without assistance and lift, push, pull and/or drag up to 150 lbs
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to perform other duties as assigned
• Able to prioritize tasks and complete assignments on time
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Able to thrive in a fast-paced environment
• Must be able to pass company required drug testing
• Able to cope with situations firmly, courteously, tactfully, and with respect for the rights of others
• Able to handle high stress situations in a calm, collected and professional manner

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 100 lbs, abiding by safety guidelines for lifting methods
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 16 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.