Director of Training - Houston, United States - Shipley Do-Nuts

Description

Training and Development Director Job Description


Job Summary:

As the Director Training & Development at Shipley Do-Nuts, you will play a critical role in shaping the future of our brand by developing strategic vision and deploying engaging, role-based training content across both company-owned and franchised locations.

This position is essential for maintaining the high standards of guest experience, operational excellence, and team member performance that our customers expect from Shipley Do-Nuts.

Responsibilities and Duties:

Lead the creation of dynamic, role-based learning solutions, including eLearning, video, job aids, microlearning, manuals, and comprehensive in-store training programs.

Collaborate with both operations and cross-functional teams to develop engaging content that enhances the skills of our team members, managers, above-restaurant leadership and franchisees.

Deploy learning curriculums across all locations, supporting strategic initiatives through targeted training development and implementation.
Direct our Training team, providing education for new franchisees, and support for New Shop Openings.
Design and execute comprehensive training programs for all restaurant roles, ensuring alignment with Shipley Do-Nuts' values and operational standards.
Evaluate training effectiveness through metrics such as time to competency, retention, and overall restaurant performance.
Foster a culture of continuous improvement, professional development, and high team member engagement within the training department.

Qualifications, Skills & Experience

Open to continuous learning and development, with over 10 years in training, operations, or learning and development, and a proven track record of leadership (3-5 years preferred).

A self-starter with strong leadership qualities, thriving in a fast-paced and innovative environment.

Skilled in strategic vision for Learning Management Systems (LMS), with experience optimizing LMS for increased adoption and familiarity with multiple systems.

Committed to excellence in customer service, with the ability to lead impactful training sessions.
Degree preferred or equivalent experience to meet requirement.

Experienced in franchising, particularly in multi-unit quick service or fast casual dining, with a minimum of 5 years in the restaurant or hospitality industry.

Driven to influence and empower at all levels of the organization, fostering a culture that reflects the spirit of Shipley Do-Nuts.

Able to build strong, collaborative relationships, contributing to a team atmosphere that's as enjoyable as our donuts.

Minimum of 5 years of experience in learning and development, talent management, or a related field, with a demonstrated track record of designing and implementing successful training programs.

At least 5 years of experience in leadership and communication is necessary, demonstrating proficiency in collaborating with diverse teams.

Previous experience in the QSR industry or similar fast-paced environments is highly desirable and will be considered a strong asset.

Proven capability in assessing training needs, formulating learning strategies, and evaluating program efficacy.
Strong knowledge of instructional design principles, adult learning theory, and familiarity with emerging trends in learning technologies.
Medical, Dental, Vision, Supplemental Insurances,401k, and 3 weeks' vacation.
Executive bonus plan.
Shipley Do-Nuts is an equal opportunity employer EOE.

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