Do you enjoy playing a key role in client communication and ensuring that a residential remodeling project is completed efficiently? Do you enjoy solving problems, working on small residential projects and making clients happy? Do you want to further your career with a hands-on remodeling specialist role? If so then BOWA could be the place for you. Over the past 30 years we have a proven track record of offering exciting and rewarding opportunities to our employees.
A Home Remodeling Specialist for BOWA (known internally as a Senior Customer Service Field Technician) plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and warranty work to Customer Service handyman and small project jobs.
Essential Duties and Responsibilities:
Ability to diagnose and trouble-shoot construction issues
Consistently relay any important information from the client to the Customer Service Production Manager and/or Customer Service Manager(s)
Clearly and effectively communicate with Customer Service Production Manager, Customer Service Managers, subcontractors, clients, and others, as necessary
Excellent client and company project communication at all stages of work, efficiently and effectively communicate with subcontractors, vendors or others as necessary
Complete and manage remodeling punch-out, warranty work and small handyman projects
Ability to proficiently perform cabinetry and installation tasks including, but not limited to, cabinet installation, pocket door installation, bath and door hardware installation (Tech Level I)
Ability to install stain-grade crown molding, complex custom cabinet installations (including recessed panels), and ability to build drawers (Tech Level II)
Ability to complete drywall and paint work as needed
Ability to complete minor HVAC, plumbing, electrical repairs and other related remodeling trade work as needed
Ability to read detailed plans
Manage, schedule, complete and oversee project field service work for clients in their homes, including managing subcontractors' schedules, communication and expectations
Supervision of jobsite safety, cleanliness, security, and protection from damage during all construction phases
Supervisory Responsibilities: There are no employment supervisory responsibilities with this position.
Requirements:
Residential construction knowledge with a minimum of 3 years' experience in related types of work and responsibilities
•Carpentry skills similar to those of a Lead Carpenter: cabinetry, custom molding, framing, etc.
Additional knowledge such as: drywall, painting, electrical, plumbing and other related remodeling trade work and working knowledge of remodeling trade installation requirements and techniques
Able to complete work unsupervised, as necessary in an orderly and clean fashion
Strong communication skills, with regular client interaction
Furnish all hand tools and small power tools as necessary to complete job
Exhibit superior customer service skills, a customer first attitude and focus, representing the company well being polite and courteous to the client, subcontractors, and co-workers; conducting oneself in a professional manner at all times
Analytical ability to diagnose and develop plans for addressing residential construction problems/issues
Ability to multitask and adapt to changing priorities
Valid Driver's License and must have reliable transportation, tardiness is not acceptable
Schedule: Official work week: normally 40 hours per week, usually Monday through Friday as directed by the Customer Service Manager. Overtime and off-hour emergency work is occasionally necessary.
Benefits:
Company Vehicle with tenure
Health, Dental, Vision, Short-Term and Long-Term Disability Insurance
Company Paid Life Insurance Plan
401k with Company Match
Profit Sharing Program with tenure
Paid Time Off
Training and Development Budget
Tool Purchase Program
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