Technology Specialist - Augusta, United States - GOODWILL INDUSTRIES OF MIDDLE GA

Description

Job Details

Job Location
Augusta Campus - Augusta, GA

Position Type
Full Time

Education Level
Associate Degree

Salary Range
$45, $51,000.00 Salary/year

Travel Percentage
Up to 50%

Job Shift
Day

Job Category
Information Technology

Description

BASIC FUNCTION: Responsible for working with end users to analyze, diagnose and support Goodwill Industries of Middle Georgias & the CSRAs computer systems to include desktop/laptop support, network wiring, printers, other peripherals, software and networks.

SUPERVISOR: Information Technology Manager

PRINCIPLE ACCOUNTABILITIES:

• Apply systems analysis techniques and procedures, including consulting with users to determine hardware, software or system functional specifications.
• Test, maintain, and monitor computer program and systems, including the installation of computer systems and programs.
• Provide staff and users with assistance solving computer related problems.
• Maintain, upgrade, and diagnose existing PC/network inventory.
• Ensure the security of computer systems and protect sensitive and proprietary business information.
• Effectively troubleshoot and resolve LAN/WAN /Wi-Fi and Point of Sale Systems to minimize downtime.
• Provide general computer support with professional collaboration with the end-user:
  • Create users in Office 365, Exchange, and other softwares.
  • Update anti-virus programs and anti-virus strings on all computers.
• Properly install, connect, troubleshoot and maintain network devices.
• Provide input and feedback to IT Manager on ongoing network, and end user training, and other IT projects.
• Ability to manage daily IT workflow.
• Be transparent and work towards solutions with the end user.
• Flexibility to perform after hours support, when needed, to include on call rotation.

Qualifications

EDUCATION/EXPERIENCE:

Associates degree in related discipline and/or professional certification in related field preferred. At least two years in a technical operational role which would include 2 years of Office 365 experience.
SKILLS NEEDED:

Demonstrated skill and success in prior positions of similar levels of responsibility.

Extensive knowledge of PC support with varied OS, hardware and software.

Strong written, verbal, listening and team collaboration skill sets.

Familiar and competent in Microsoft 365.

TRAVEL:

Approximately 40% to provide support to various locations.

Must have reliable transportation to perform assigned duties.

WORKING CONDITIONS:

Works in office environment, travels to sites, may work in confined spaces and will work with static sensitive equipment.

PHYSICAL AND OTHER REQUIREMENTS:

Requires good physical agility and strength.

Must be able to lift 50 lbs.

Must be able to work under stressful conditions.

Must be able to climb ladders and be able to work in confined spaces.