- Develop rapport with target customers and conduct assessments to identify their needs and assist in targeting appropriate training services.
- Counsel customers individually or in group sessions, to assist in identifying barriers and services needed, and coach customers in strategies to secure and maintain meaningful employment to move toward self-sufficiency.
- Facilitate daily training and educational programs and conduct workshops in the CareerSource Broward Centers with the target population.
- Assist in developing and organizing training manuals and ensure the training materials prepared, such as outlines, handouts, training text and on-line programs are compliant with State and local guidelines.
- Develop and maintain in-depth knowledge of State and local performance measures.
- Facilitate customer access to community and program resources including services relevant mental health services, health, and others as applicable.
- Determine required level and frequency of services per established program guidelines. Develop individual employment (IEP) plans with customers to establish a roadmap for achievement successful completion of educational and training programs and achievement of employment objectives.
- Coordinate and monitor services, including comprehensive tracking of customer activities in training and the Individual Employment Plan, with on-going follow-up at specified intervals.
- Evaluate effectiveness of customers Individual Employment Plan and progress made by customer and provide appropriate updates to services.
- Document all customer encounters in Employ Florida, complete and submit documentation as appropriate and maintain comprehensive electronic case files in the local Document Management System (DMS).
- Facilitate the Get There Faster Lab to assist customers interested in online training courses.
- Coordinate services with Local Veteran Employment Services, WIOA Success Coaches, and Wagner Peyser placement staff as appropriate to ensure development of employment opportunities and placement of customers.
- Document activities and case notes related to customer goal progress in the State management information system.
- Respond promptly to all correspondence including telephone calls, emails, text messages, and faxes.
- Adhere to the professional Code of Conduct, exercise professional judgment, discretion, confidentiality, and sensitivity in all communications.
- Participate in training opportunities to enhance job related skills and program specific knowledge.
- Conduct continuous quality improvement activities in support of achieving the organization's performance goals.
- Communicate with coworkers, management, staff, customers, and the general public in a courteous and professional manner.
- Conform with and abide by all regulations, policies, work procedures, and instructions and obtain certification as a Workforce Professional Tier 1 within (3) months of employment in the position.
- Perform other duties as assigned.
- A bachelor's degree in psychology, social science, business administration, or a related field plus a minimum of three years relevant work experience involving case management and training is required.
- Incumbent must be experienced in and demonstrate strong oral and written communication skills.
- Incumbent must have prior experience achieving excellence and demonstrating continuous improvement.
- Must possess good presentation and public speaking skills.
- Strong ability and demonstrated experience in balancing multiple priorities, meeting deadlines, working independently, and achieving assigned tasks are required.
- Must be proficient in all Microsoft Office applications and possess extensive Word and Excel skills, possess the ability to utilize state workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data.
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Success Coach
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Success Coach II
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University of Detroit Mercy Detroit, United StatesThe general purpose of this job is to contribute to meeting the goals and objectives of UDMs T - Ri. O Student Support Services Program. The Success Coach II will support the academic success of low-income and first-generation students. The Coach wi Success Coach, Coach, Instruct ...
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Success Coach I
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the University of Detroit Mercy Detroit, United StatesThe general purpose of this job is to contribute to meeting the goals and objectives of UDMs T - Ri. O Student Support Services Program. The Academic Coach I will support the academic success of low-income and first-generation students. The Coach wi Success Coach, Coach, Instruct ...
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Success Coach I
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University of Detroit Mercy Detroit, United States· Job ID · AF · Position Classification · FT Administrator · Position Summary · The general purpose of this job is to contribute to meeting the goals and objectives of UDM's TRiO Student Support Services Program. The Academic Coach I will support the academic success of low-inc ...
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Success Coach II
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University of Detroit Mercy Detroit, United States· Job ID · AF · Position Classification · FT Administrator · Position Summary · The general purpose of this job is to contribute to meeting the goals and objectives of UDM's TRiO Student Support Services Program. The Success Coach II will support the academic success of low-inc ...
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Student Success Coach
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Academic Success Coach
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Wayne RESA Detroit, United StatesWAY Academy Flint · Welcome to an educational experience that encourages collaboration, achieving excellence, and a clear path to college and careers. Welcome to a place where ever student (researcher) is provided with a personlized, project based student-centered learning experi ...
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Student Success Coach
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Detroit Hispanic Development Corporation Detroit, United StatesJob Description · Job DescriptionThe Student Success Coach will engage with individual students and their parents from SW Detroit and downriver high schools as well as college students who are currently in or have participated in DHDC youth programs to provide ongoing support and ...
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Academic Success Coach
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Wayne County Regional Educational Service Agency Wayne, United StatesWAY Academy Flint Welcome to an educational experience that encourages collaboration, achieving excellence, and a clear path to college and careers. Welcome to a place where ever student (researcher) is provided with a personlized, project based stud Success Coach, Coach, Support ...
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Radiant Innovations Clawson, United StatesAbout the Company · CAS Software AG - Top employer, innovator, market leader for CRM/xRM and expert for CPQ solutions. · As a leading provider of CRM/xRM software and specialist for configurator solutions, we design innovative solutions for a better future based on our company p ...
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