Tier 2 IT Support Analyst - Los Angeles

Only for registered members Los Angeles, United States

3 weeks ago

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Job summary

We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies.

The total team of agents will be handling roughly contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls.

  • Provide responsive , timely and high-quality support to corporate customers regarding their technical inquiries , driving ownership and resolution of issues through critical thinking , technical proficiency , and excellent communication .

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