Customer Success Specialist - Bloomingdale - Jobot

    Jobot
    Jobot Bloomingdale

    1 week ago

    Description
    Customer Success Specialist opportunity available with rapidly growing packaging company (Bloomingdale, IL)

    Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

    This Jobot Job is hosted by: Marcus Curiel
    Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
    Salary: $65,000 - $80,000 per year

    A bit about us:

    We are a single-source supplier of stock and custom packaging as well as packaging machinery and automation solutions. Our strategic and comprehensive approach gives you peace of mind knowing that we don't just sell you a box; we provide consultation every step of the way for cost savings and enhanced productivity.

    We are growing and looking for a Customer Success Specialist to join the team

    Why join us?
    • Strong company culture.
    • Competitive compensation package – base + bonus.
    • Comprehensive employer-paid benefits package.
    • Professional development and growth opportunities.
    Job Details

    Customer Success Specialist
    This is not a call-center role. We're looking for a detail-driven, customer-obsessed Customer Success Specialist who delivers white-glove service, owns the order lifecycle end-to-end, and builds lasting customer relationships through proactive communication and flawless execution.

    You'll be the trusted point of contact for customers—managing orders, coordinating with Sales and vendors, resolving issues quickly, and ensuring every interaction exceeds expectations. If you thrive in a fast-paced environment, take pride in accuracy, and enjoy being the go-to partner customers rely on, this role is for you.

    Responsibilites:
    • Process and manage customer orders with precision, providing proactive status updates
    • Partner closely with Sales to support accounts and resolve inquiries quickly
    • Enter and confirm sales and purchase orders; track vendor POs and delivery timelines
    • Own assigned house accounts, delivering responsive, white-glove service
    • Monitor service performance, resolve issues proactively, and drive customer satisfaction
    What You Bring
    • Experience in customer service, order management, or account support
    • Strong communication skills and attention to detail
    • Ability to juggle multiple priorities without sacrificing accuracy
    • ERP experience (Acumatica a plus)
    • Professional, proactive, solutions-oriented mindset
    Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

    Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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