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    Engagement Specialist-Residential Program - New Orleans, United States - Odyssey House Louisiana

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    Description
    CompensationRange:
    $17-$20/hr.


    EngagementSpecialist-Residential Program


    Joinour mission to provide a comprehensive continuum of care for people inLouisiana, encompassing primary care, behavioral health, and substance usedisorder treatment.

    Help save lives at OHL

    JobSummary

    OdysseyHouse Louisiana, Inc. is seeking a full-time Engagement Specialist for theAdult Residential Program. The schedule is Monday-Friday 10 am-7 pm, withrotating weekends.

    The Engagement Specialist performs a variety ofadministrative tasks for the Residential Program and also assists theAdmissions & UR Supervisor, Residential Program Manager and ProgramDirector.

    The Engagement Specialist is responsible for scheduling and referralcoordination and follow through.

    Responsibilities and Duties

    It is theprimary duty and responsibility of the Engagement Assistant to:


    • overseethe efficient operations of the Treatment Office by maintaining electroniccorrespondence (fax and copier), memos, and other documentation;
    • contact referralsources daily and update/maintain referral spreadsheets;
    • coordinate referrals,check and follow through with online referrals, and schedule referralappointments;
    • initiate scheduledintakes for admissions counselors;
    • engage clients onwaitlists and schedule appointments;
    • answer and field allfront desk calls and conduct preliminary triage;
    • complete initialtriage forms;
    • meet schedulingproductivity goals as directed by the Admissions & UR Supervisor, ProgramManager and Program Director;
    • run and distributereports;
    • maintain and inputdaily updates on LADDS, OAD census and Service Point information for monthly,quarterly and annual reporting requirements;
    • draft requisitionsfor the purchase of supplies; may involve entering information into anautomated system;
    • conduct MEVS,background checks, UDS;
    • distributeorientation booklets;
    • coordinate viewing ofmandatory Narcan video;
    • update census anddischarge reports daily and assign new clients to Counselors;
    • participate in staffmeeting when necessary; and
    • perform other dutiesas assigned.
    It is the secondary duty and responsibility ofthe Engagement Specialist to:


    • maintain anddistribute office supply inventory;
    • screen incoming mailand draft responses to inquiries for information concerned with matters ofnon-technical nature and/or matter in which precedents are clear;
    • maintain department'srecords system, including filing and retrieving documents, researching files,etc...;
    • maintain inactivetreatment files;
    • maintain SharePointfiles;
    • manage clientcigarette storage and allotment;
    • receive and passverbal and written feedback to clinical, medical, and other Residential staffas requested about client activity and behavior;
    • complete all IncidentReports prior to the end of scheduled shift as required by Incident Policy andProcedure;
    • conduct urine screensand complete all required documentation;
    • monitor client phonecalls;
    • assist with filing ofclient documentation;
    • contact the ProgramManager in the event of a fire or evacuation of the treatment facility asrequired;
    • contact the ProgramManager or the Recovery Support Staff/Behavioral Health Technician Supervisorif the Police or other law enforcement officials come to the Agency;
    • scan documentationinto the Electronic Health Record;
    • enter clientinformation into the Practice Management System; and
    • perform other dutiesas assigned.
    Qualifications and Skills

    Required:


    Minimum qualificationsinclude the following:

    • Bachelor'sDegree in a human service related field
    • Proficientin MS Office Suite
    • Atleast 6 months experience with substance abuse treatment
    • Excellentcommunication skills
    Preferred:


    Preferred qualificationsinclude the following:

    • Morethan 2 years of substance abuse treatment experience
    • Atleast 1 year of Electronic Health Record system experience
    • Atleast 1 year of MS Access experience
    • Knowledgeof Narcotics Anonymous and Alcoholics Anonymous principles
    Compensation and Benefits

    CompetitiveCompensation and Benefits package includes insurance (health, dental, vision,life, long-term and short-term disability), leave benefits and 401k match.

    Odyssey House Louisiana, Inc. is an EEO employer - M/F/Vets/Disabled


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