L3 Infrastructure Support - Pearl - Kaygen, Inc.

    Kaygen, Inc.
    Kaygen, Inc. Pearl

    12 hours ago

    Manufacturing / Mechanical
    Description

    Open for Blue Springs, MS, Buffalo , WV, Troy, MO, Huntsville, AL Locations.

    Qualifications/ What you bring (Must Haves) – Highlight Top 3-5 skills

    • Strong understanding of operating systems (windows and Linux, application software and development and support process, and end user devices support.
    • Proficient understanding of the OSI layer, TCP/IP protocols and their use-cases.
    • Network administration.
    • Familiarity with cloud computing.

    What you'll be doing:

    Infrastructure Operations

    • Perform Pre‑Shift Checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts.
    • Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix).

    Network, Power, and Cabling Support:

    • Coordinate and manage installation and break/fix of network drops and power connections.
    • Support CTASKs related to approved Change Requests.

    Administration & User Support

    • Provide escalation support to L2 Production Support and assist with 1TS incidents.
    • Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation.
    • Provide support for 4i services as required.

    Vendor & Site Coordination

    • Create, organize, standardize, and maintain documentation for L3 processes and activities.
    • Obtain review and approval from Our Client Senior Analysts for standardized work.
    • Create and submit 1TS RFCs for L3-managed site activities.

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