Director of Perioperative and Surgical Services - Burlington, United States - Beth Israel Lahey Health

Description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

The Director of Surgical Services is the senior leader responsible and accountable for the operational, financial, service programmatic direction and development, personnel management, inter-departmental coordination, committee support and provider interface of all aspects of the assigned services at Lahey Hospital and Medical Center.

The Director's role is central to collaboration and coordination working with surgical provider and nursing leadership, related organized committee/workgroup structures, the Vice President of Surgical Services,, Supply Chain, business managers impacting operations and finance colleagues to plan, organize, direct and evaluate services and the delivery of patient care provided.

• Education: Master's Degree in health care related field highly preferred. (MSN highly preferred.) Bachelor's Degree required.
• Licensure, Certification, Registration: Registered Nurse required, CNOR required
• Experience: 7+ years perioperative experience required. 5 years previous leadership in perioperative nursing required, level one trauma, academic medical center preferred.

• Excellent interpersonal and communication skills.
• Performance Improvement Expertise, Lean Six Sigma preferred
• Demonstrated operations management and supply chain experience.
• Ability to effectively plan and facilitate organized and productive meetings/workgroups.
• Ability to work independently and resolve complex issues with minimal supervision.
• Ability to manage concurrent projects with competing priorities and aggressive deadlines.
• Strong aptitude for effectively influencing others at all organizational levels in project-related situations.
• Possess strong analytic skills in order to manipulate, interpret and utilize data for process improvement.
• Strong PC skills including proficiency in use of Excel, Access, PowerPoint and Project.
• Understands context of assignments and tasks and able to be flexible and adaptable to changing roles & priorities.

• Contributes to the success of LHMC by providing leadership, direction and coordination of operations, finance and human resources for all areas of responsibility.
• Continually assesses all services, identifies concerns and utilizes data and evidence to propose innovative solutions.
• Monitors and ensures regulatory compliance i.e, the Joint Commission, CMS, etc.
• Develops and implements innovative systems and processes that optimize staff and patient quality and safety.
• Develops action plans for improvement and demonstrates the ability to achieve measurable results.
• Develops and implements clinical outcome measures for quality improvement and financial stewardship aligned with best practice.
• Ensures the development and operation of surgical services initiatives to improve patient satisfaction and family centered care.
• Prepares and delivers reports to senior leadership including process and outcome metrics toward meeting departmental goals, including performance related to clinical operations, quality and safety, finance and human resource management.
• Prepares operational and capital budgets
• Establishes revenue and expense targets in collaboration with other appropriate leaders.
• Implements processes to achieve and monitor financial performance improvement through leadership of revenue cycle teams.
• Provides supervision, guidance and monitoring of staff compliance with reaching budgeted revenue and expense targets.
• Investigates and manages financial billing and supply chain problem areas; proposes solutions and implements action where applicable.
• Prepares necessary financial, statistical and operational data for new program or business including expected return of investment to the organization.
• Develops and provides objective criteria for measuring new business processes.
• Negotiates and manages contracts and vendor relationships within Surgical Services.
• Identifies opportunities to optimize supply chain reimbursement and implements new policies and procedures as necessary.

• Provides direction and guidance for all aspects of daily services administration and management.
• Provides support to staff to enable them to provide safe, cost-effective health care that exceeds the expectations of Lahey patients.
• Facilitates compliance with all regulatory requirements - DPH, OSHA, JCAHO, HIPAA, etc. - in all clinical, business and financial practices.
• Provides administrative guidance to managers and others consisting of examining of systems, employing analytical judgment, managing projects, organizing resources, consulting and solving problems. Independently investigates and implements recommendations.
• Maintains open communications and a collaborative approach with physicians, staff and management.
• Oversees office workflow, monitors office staff productivity, and makes appropriate recommendations to department leadership.

• In conjunction with the Department Managers, hires, transfers, disciplines, terminates or initiates other personnel actions affecting staff employment.
• In conjunction with the Department Managers, ensures high quality patient care through effective management of service-line staffing objectives.
• Develops recruitment and retention strategies with human resources to hire, retain and develop qualified colleagues.
• Supports atmosphere of collegiality and promotes staff career growth to build Lahey Hospital and Medical Center as an organization of excellence.
• Functions as a role model for all Lahey colleagues through positive attitude, adherence to organizational policies and procedures and/or professional code of ethics.
• Provides a safe environment for patients and colleagues encouraging colleagues to contribute to problem solving and promoting best practices.
• Communicates effectively with colleagues regarding Lahey news/visions/goals as well as departmental activities so as to ensure staff inclusion and participation as valued members of Lahey Hospital and Medical Center.
• In conjunction with Department Managers, ensures that all annual performance appraisals are completed within the established time frame in each of the assigned areas.
• Works in conjunction with leadership to train and mentor staff for current assignments developing them into successive career positions.
• Is committed to ensuring high quality patient care through the hiring, training and supervision staff.
• Ensures that all colleagues in assigned areas adhere to Lahey's compliance and mandatory education requirements.
• In consultation with Human Resources, meets equal employment/affirmative action program goals and objectives.
• Complies with federal, state and local laws and regulations as well as Lahey Hospital and Medical Center's policies and programs.

• Maintains an in-depth knowledge of the changing health care environment and evaluates the market need for specific clinical services or programs.
• Develops programs and services in response to the market under the guidance of physician leadership and Vice Presidents.
• Demonstrates motivation and initiative in seeking continued professional growth and development.
• Identifies knowledge gaps and takes appropriate courses or seminars to improve understanding.
• Identifies internal resources as sources of expertise to achieve learning goals.

• Is attuned to patient/customer needs; anticipates future needs and implements appropriate action to ensure access to quality medical services and world class customer service.
• Motivates colleagues to achieve a high standard of service quality.
• Establish a culture where all colleagues feel valued and able to contribute to customer service improvement.

• Collaborates with clinical leaders and physician leadership to identify clinical, administrative and safety issues as areas for quality improvement processes.
• Participates in quality improvement initiatives as defined by the service-line or organization.
• Develops consistent interpretation and application of department policies and procedures throughout all Lahey Hospital and Medical Center sites.
• Ensures a provision for quality care in line with Lahey's mission and philosophy.
• Manage and improve service line activity along key performance metrics for related clinical subspecialties including volume growth, patient satisfaction, access, quality measures, service line profitability, and staff and physician engagement scores.

• Maintains strict adherence to the Lahey Hospital and Medical Center Confidentiality Policy.
• Incorporates Lahey's Guiding Principles, Mission Statement and Goals into daily activities.
• Complies with all Lahey Policies. Complies with behavioral expectations of the department and Lahey Hospital and Medical Center.
• Maintains courteous and effective interactions with colleagues and patients.
• Demonstrates an understanding of the job description, performance expectations, and competency assessment.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participates in departmental and/or interdepartmental quality improvement activities.
• Participates in and successfully completes Mandatory Education.
• Performs all other duties as needed or directed to meet the needs of the department

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.