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Product Owner
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Product Owner
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Product Owner
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Senior Technical Product Owner
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RxCloud Alpharetta, United StatesAbout the job CMDB & Discovery Product Owner with exp in ITAM/ITOM · CMDB & Discovery Product Owner with exp in ITAM/ITOM · Duration: 12+ months · Location: Alpharetta GA · Hybrid 3 days a week onsite · Description: · We are seeking a CMDB & Discovery Product Owner who will ...
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Lead Product Owner Salesforce CPQ
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ServiceNow Product Owner - Alpharetta, United States - LanceSoft
Description
Leads IT Service Management process teams to develop an overall strategy and provides strong-practice guidance on the design and maintenance of IT services, processes, and other aspects of the service management effort.
Lead the processes of Configuration Management, IT Change Management, IT Asset Management and Capacity Management.
Strong knowledge of ServiceNow and ITIL processes is necessary.
This position reports to the SVP, Enterprise Technology Services Leader within the Company's CTO Organization.
Essential Responsibilities:
Position is responsible for providing and implementing a strategy within the company for IT Service Management and delivery of services throughout the technology organization.
Act as the ServiceNow Product Owner / Platform Owner leading both the processes used and the ServiceNow tool in the implementation of ITIL services across the company.
Develop a multi-gen roadmap for Service Management and the ServiceNow Platform supporting company's Public Cloud migration.Manage the overall implementations and execution of key ITIL deliverables related to the Public Cloud migration.
Continue to improve established ITSM processes and return to ServiceNow OOTB for Change, Configuration, Incident, Problem Management and Knowledge Management
Drive ongoing implementation and adoption of ITOM Visibility Management and ITOM Operations Management specifically in Service Mapping, Cloud Provisioning and Governance, Certificate Inventory Management, Service Graph Connectors and Event Management
Continue to improve IT Asset Management using SAM Professional and HAM. Continue the concentration of improving End of Life processes for software and hardware.
Platform owner of Integrated Risk Management for the Public Cloud Controls
Manage the day-to-day activities related to Change, Configuration and IT Asset Management. Report the Operational Metrics on the Monthly Operations Review
Support all governance activities including internal Audit and Second Line of Defense and external OCC and FRB exams and inquiries.
Interface with the IT leadership to gather Voice of the Customer information and use metrics to analyze current process capability and to drive continuous improvement.
Provide comprehensive consultation to management regarding long- and short-range business requirements and recommend innovations that anticipate the future directions of both business and information technology.
Manage a geographically dispersed technical staff of 18 employees and multiple contract vendors including a Managed Service provider.Required Skills/Knowledge:
Bachelor's degree and 10 years of IT experience or in lieu of Bachelor's
Minimum of 8 years leading IT Strategy
Minimum of 5 years serving as a
ServiceNow Platform Owner
Demonstrated experience in
implementing ServiceNow .
Experience in
Financial Services
Experience working in a highly regulated industry including presenting to the OCC and FRB
Minimum 8 years of experience in IT Leadership and managing a geographically distributed team ( Globally )
Minimum 8 years of experience with responsibility for
ITIL processes
Desired Characteristics:
Experience leading enterprise-wide system transformations.
Experience with
Public Cloud technologies, multiple Public Cloud providers, Containerization, Tagging, Service Mapping, OTEL etc.
ITIL Certification
Six
Sigma, Lean certification
Proven operations and / or service delivery background within a large IT Operations organization
Strong relationship management skills with the ability to bring business requirements to an ITIL compliant Service Delivery organization.
Candidate must have excellent written and verbal communication with the ability to clearly present solutions at all levels and will be seen as subject matter expert.
Must have a passion for service excellence and advocate ITIL methods to the broader organization. Display a "mission critical" mindset and be able to work effectively in a matrixed organization.Experience
leading end-to end processes .
Experience gathering and analyzing KPI and Operational metrics on performance to drive improvements.
Working knowledge of current technologies
Familiarity with Federal Financial Institutions Examination Council (FFIEC) guidelines
IT experience within the financial services, credit card, healthcare, or insurance industries
Demonstrated success at project management and transformations.
Possesses analytical and negotiation skills.
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