Customer Experience Center Representative - Minneapolis, United States - Allina Health

    Allina Health
    Allina Health Minneapolis, United States

    3 weeks ago

    Default job background
    Description
    Number of Job Openings Available:
    0
    Date Posted:
    March 04, 2024
    Department:

    Shift:
    Day/Evening (United States of America)
    Shift Length:

    Hours Per Week:
    40
    Union Contract:

    Weekend Rotation:

    Job Summary:
    Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.
    Key Position Details:

    Consider joining our Customer Experience Call Center

    More than just a call center, our team supports the entire system and works directly with patients and family members to help them navigate care.

    Two Locations Available:

    Allina Commons 2925 Chicago Ave. Minneapolis, MN

    Customer Experience Center 8880 Evergreen BLVD Coon Rapids, MN

    Multiple Needs available that focus on:

    •Full Time (40 hours/week) and full benefits

    •Customer Experience Center is open 24/7/365

    •Paid Training: First 8 weeks - 8:00 AM- 4:30 PM Mon-Fri

    •Shift/schedule will be assigned after 8 weeks of training

    •Current shift start times are from 7:00 AM to 11:30 AM

    •Shift end times are 3:30 PM to 8:00 PM

    •Two consecutive days off per work week

    •Weekends may be a part of schedule

    •Candidates must be flexible to meet business needs

    •Public transportation options are available

    Training Cohorts:

    Monday, March 25, 2024

    Monday, April 8, 2024

    Monday, April 22, 2024

    Monday, May 6, 2024

    Monday, May 20, 2024

    Monday, June 3, 2024

    Monday, June 17, 2024

    Job Description:

    Principle Responsibilities
    • Provides patient access to systemwide services.
      • Identifies need of customer by using active listen skills.
      • Assists patient, clinical professionals and the general public with access to health care services.
      • Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
      • May assist customers with systemwide navigation.
      • May provide systemwide paging services.
    • Ensures data collection entries are accurate and complete.
      • Systemwide registration processes are consistently followed to ensure accuracy.
      • May include data needed to page critical events.
      • May include creating telephone and triage encounters.
    • Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
      • May utilizing digital platform tools.
      • May operate a multi-phone system.
      • Other duties as assigned.
    Job Requirements
    • Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
    • Associate's or Vocational degree preferred
    • 0 to 2 years of customer service experience required and
    • 0 to 2 years of experience in a health care setting preferred
    Physical Demands
    Sedentary:
    Lifting weight Up to 10 lbs. occasionally, negligible weight frequently