Store Assistant Manager - San Bernardino - Salvation Army USA

    Salvation Army USA
    Salvation Army USA San Bernardino

    2 days ago

    Description


    ABOUT THE ARCThe Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program.

    We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

    ABOUT OUR RETAIL TEAMBecome part of the dedicated Retail Team at The Salvation Army Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our San Bernardino Outlet Store, which supports the Adult Rehabilitation Program.

    This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

    EMPLOYEE BENEFITS OFFERED* Opportunity for career growth
    • Paid time off
    • Employee Stores Discounts
    • Great Work Perks Discounts (amusement parks, museums, services and more)
    • Medical, Dental, and Vision
    • Retirement Plan
    • Legal Advice MetLife
    • Pet Insurance
    • AFLAC
    • Employee Assistance Program (EAP)

    JOB TITLE:

    ASSISTANT MANAGERDEPARTMENT:

    RETAILSTATUS:
    FULL-


    TIMESALARY:
    $18.40 / hour


    IMMEDIATE SUPERVISOR:

    STORE MANAGERTHE SALVATION ARMY MISSION STATEMENT:
    The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is basedon the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meethuman needs in His name without discrimination.


    POSITION OBJECTIVES:

    • To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social,and rehabilitation programs to those in need.
    • Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
    • Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) throughcollaboration and partnership with program staff.
    • Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track and focuswhere they need to improve.

    QUALIFICATIONS:

    • High School Diploma or equivalent required.
    • Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
    • Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
    • Must hold a valid Driver's license, able to pass MVR report (required), able to show proof of insurance and haveaccess to a motor vehicle.
    • Must pass background check, which will include Criminal History and Sex Offender Registry.
    • Ability to communicate effectively with management, store employees, customers and donors.

    PHYSICAL REQUIREMENTS:

    • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
    • Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothingracks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
    • Ability to lift up to 50 lbs.
    • Ability to perform various repetitive motion tasks

    CORE COMPETENCIES:

    • Problem Solving
    • Promptly identify & resolve problems; gather and analyze information to develop solutions.
    • Oral Communication
    • Speak professionally, clearly, and persuasively in a variety of potentially challenging situations;seek clarification and respond appropriately to questions.
    • Written Communication
    • Write clearly and informatively; edit work for spelling and grammar; Present numerical dataaccurately; Read and interpret written information.
    • Teamwork
    • Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitmentto established goals, core values and objectives.
    • Project Management
    • Prioritize and plan work activities; use time efficiently; Organize work schedules of others andassign tasks.
    Follow up to ensure accountability.
  • Managing People
    • Include staff in planning, decision making, facilitating, and process improvement.
    Be available andpresent to staff; provide regular performance feedback; help develop subordinate's skills and encourage growth; Improveprocesses, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectationsand monitor delegated activities.

    • ESSENTIAL DUTIES AND RESPONSIBILITIES:
    1. Takes an active role and partners with the Store Manager in the day-to-day operation of the store.

    These routines includeopening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandisingstandards (CNO Standards) and donations.2.

    Assumes responsibility for all day-to-day store operations (including personnel and cash handling duties) in the absenceof the Store Manager.3.

    Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitabilityas projected by budget and goals set by Command Retail Directors and Command Administration.4.

    In the absence of Store Manager
    • Schedule Store Employees to ensure appropriate coverage in store and donationcenter.
    Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurateemployee payroll records including daily monitoring of time and attendance edits.5.

    Assists Store Manager with the hiring, training and directing the store team to ensure proficiency of processes while alsoresponsible for the development and performance coaching of all store employees.6.

    Communicate any personnel issues and performance results with Store Manager.

    May issue disciplinary warnings,conference reports, employee evaluations, and key performance results as needed in coordination with the StoreManager, HR Generalist and District Sales Manager.7.

    Ensuring high levels of Customer and Donor satisfaction through excellent service to meet their needs while alsomaintaining good Community relations.

    Develop strategies to improve service to maximize the customer experience.8. BRP (Back Room Processing)
    • Supporting the Store Manager to ensure Back Room Processors/Warehouse Associatesare working effectively and efficiently meet daily processing goals.
    9. Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work TherapyAssignments are put in place.10. Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bankdeposits (including daily logging and completing cash deposits), products for sale, equipment, and building security.11. The building must be secured during non-operating hours with alarm system arming and alert protocol.12.

    Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations,and that safety issues and incidents are reported immediately.

    Assists Store Manager with conducting and recordingmandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings in Store Managers absence.13. May transfer or be relocated to other stores based on business needs.14. Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors andCommand Administration

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