Service Coordinator - San Bernardino
17 hours ago
Job description
Overview:
The Service Coordinator serves as critical support to the Service Specialist in the local Centerline market. This role requires experience in the transportation or staffing industry and plays a key part in achieving budgeted sales and profit goals through the effective support of current customer relationships.
Location: San Bernardino, CA
ESSENTIAL DUTIES and RESPONSIBILITIES:
- Manage driver scheduling, including setting up or dispatching drivers and coordinating with the Service Specialist or client when needed.
- Conduct CSP calls to current and past clients to identify and generate new driver placement opportunities.
- Perform check-ins with drivers and clients to ensure smooth starts on the first day of assignments and address any initial concerns.
- Conduct retention calls with active drivers to maintain satisfaction and engagement during assignments.
- Assist applicants through the hiring process, ensuring a smooth onboarding experience.
- Complete, track, and follow up on accident and injury reports.
- Prepare and send Driver Qualification Files (DQFs) to clients, ensuring compliance with client requirements by coordinating with drivers, RM's, Compliance, or the Service Assistant Manager.
- Handle customer and driver complaints by escalating issues to the appropriate contact, such as the Service Specialist, Area Service Manager, or Managing Service Director.
- Follow up with drivers who have not submitted their weekly timecards.
- Proactively contact drivers with expiring or soon-to-expire documents.
- Re-engage E and Q status drivers for potential rehire and placement in open positions.
- Document all relevant updates in the Ultrastaff system, including notes for drivers, job orders, and clients.
- Respond to Unemployment Insurance and Workers' Compensation claims related to drivers.
- Participate in weekly team meetings to discuss goals and strategies.
- Monitor shared and personal email inboxes, responding to inquiries within 30 minutes.
- Distribute daily reports.
- Handle incoming calls on a daily basis.
- Provide coverage for the Service Specialist during their shift, lunch breaks, or absences.
- Support additional projects as assigned.
- Collaborate with colleagues to maintain superior performance and service levels.
QUALIFICATIONS
- High school diploma or GED, or 2 or more years of related experience in a customer service or administrative role.
- Proven ability to provide consistent, high-quality support to colleagues and clients.
- Strong organizational, communication, and problem-solving skills.
- Experience in transportation or staffing industries is highly preferred.
Salary Range: $XX.00 - $XX.00 per hour, depending on experience and geographic location.
Please note that actual compensation offered may vary based on local pay requirements, and will meet or exceed state-specific minimum wage or salary thresholds.
Benefits and Well-Being:
We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 15 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks.
TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-, or TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Centerline Drivers, a TrueBlue company, is a trusted staffing and compliance partner in the transportation industry with over 45 years of expertise. We specialize in connecting professional truck drivers with the right opportunities while providing our clients with a reliable and safety-focused workforce. Each year, we fill thousands of assignments across the U.S., helping businesses maintain efficiency and productivity.
Our commitment to safety, client satisfaction, and driver support is exemplified by our perfect DOT audit record and dedicated 24/7 service center. With advanced driver recruitment technology and a dedicated mobile app, Centerline makes it easy for drivers to find positions that match their skills and lifestyle, while businesses benefit from expertly matched drivers ready to meet their unique needs.
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