Technical Support Specialist - Bethlehem - Mainstreet Bank

    Mainstreet Bank
    Mainstreet Bank Bethlehem

    3 days ago

    $50,000 - $85,000 (USD) per year *
    Description

    Technical Support Specialist

    Main Street Bank seeks a Technical Support Specialist to join our growing IT Department, offering competitive pay, generous PTO, excellent benefits, mileage and cell phone reimbursement, professional development and tuition reimbursement. The role involves troubleshooting hardware and software issues, resolving technical problems promptly and delivering exceptional customer service.

    • Provide first- and second-level support for employees on hardware, software and network-related issues via phone email or in-person ensuring minimal disruption to business operations
    • Troubleshoot and resolve technical problems via phone email or in-person ensuring minimal disruption to business operationsDocument incidents solutions user interactions the helpdesk system

    The specialist works closely with the IT team maintaining a productive secure technology environment that supports daily operations including deployment maintenance upgrading desktops laptops peripheral equipment supporting installation configuration troubleshooting of applications operating systems implementing routine updates security patches providing training guidance users it tools best practices developing documentation FAQs common technical issues communicating IT updates new tools protocols staff informed compliant collaborate colleagues identify recurring technical issues recommend process improvements participate projects initiatives evaluating new technologies deployment ensure all support activities comply internal policies regulatory requirements fulfill supervisory responsibilities requires minimum two years experience corporate financial services industry proficiency windows macos standard business applications networking concepts verbal written communication ability work independently collaboratively fast-paced environment familiarity itsm ticketing systems strong organizational attention detail associate bachelor information technology computer science related field preferred relevant certifications

    * This salary range is an estimation made by beBee
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