front desk agent - Council Bluffs, United States - BC LYND Hospitality

    BC LYND Hospitality
    BC LYND Hospitality Council Bluffs, United States

    1 month ago

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    Description
    Job Details

    Job Location
    SpringHill Suites Council Bluffs - Council Bluffs, IA

    Position Type
    Full-Time/Part-Time

    Education Level
    None

    Salary Range
    $ $16.00 Hourly

    Travel Percentage
    None

    Job Shift
    Any

    Job Category
    Hospitality - Hotel

    Description

    Must be flexible, able to work weekends and holidays - Sign on bonus up to $1,000 for only Full-time status employees of continuous 6 months

    The part-time/Full-time FrontDesk Agent at the Springhill Suites in Council Bluffs, Iowa is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

    REASONABLE ACCOMMODATION STATEMENT
    To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

    QUALIFICATION STANDARDS
    Education & Experience:
    • College course work in related field helpful.
    • Experience in a hotel or a related field preferred.
    • High School diploma or equivalent required.
    • Computer experience required.
    • Customer Services experience preferred.
    Physical requirements:
    • Flexible and long hours sometimes required.
    • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand during entire shift.
    Work environment:
    • Indoor and outdoor hotel building, rooms, facilities and structures
    General Requirements
    • Maintain a warm and friendly demeanor at all times.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Maintain regular attendance in compliance with BC Lynd Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    • Comply with BC Lynd Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to cross-train in other hotel related areas.
    • Must be able to maintain confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Perform other duties as requested by management.
    DUTIES & FUNCTIONS
    Fundamental Requirements
    • Greet and welcome all guests and staff approaching the Front Desk in accordance with BC Lynd standards.
    • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
    • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
    • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
    • Review Front Office log and Trace File daily.
    • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
    • Follow all cash handling and credit policies.
    • Be aware of all rates, packages and special promotions.
    • Be familiar with all in-house groups.
    • Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
    • Be familiar with hospitality terminology.
    • Have knowledge of emergency procedures and assist as needed.
    • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
    • Use proper two-way radio etiquette at all times when communicating with other employees.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    • Be able to complete a bucket check, room rate verification report, and housekeeping report.
    • Balance and prepare individual paperwork for closing of shift according to hotel standards.
    • Maintain and market promotions and guest programs.
    • Maintain a clean work area.