SAP Tech Customer Service Representative - Price Home
1 day ago
Job description
ADP GlobalView is hiring an SAP Client Support Tech Consultant (Mexican Payroll)
In this position you will deliver configuration/consulting services to ADP GlobalView SAP Mexican / LATAM clients within the parameters of the GlobalView solution and services.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
Role Objectives:
As a member of the GlobalView Application Support team you will be responsible for providing 2nd and 3rd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation.
ResponsibilitiesAnalyze support issues logged in accordance with clients' SLA.
Prepare functional specifications and change control requests, including design and configuration details.
Provide consulting services to client base.
Perform Configuration and resolve client issues based on the ticketing system/CRM.
Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise.
Ensure client and support center documentation are maintained.
Deliver effective client communications and ticket management/resolution via CRM.
Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
Communicate effectively with ADP ancillary services.Liaise with Service Delivery Coordinators / Account Management.
Attend client facing meetings as required.
Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
Provide mentoring support and guidance to other consultants on areas of expertise.
Performs other related duties as assigned.
Technical Skills Needed
Subject Matter Expert in SAP Payroll/HR application experience with specific knowledge of:
Enterprise/Personnel Structure
SAP Payroll Configuration (Mexican Payroll) - Rules and schemas, Wage Types, Overpayment Functionality
Postings to finance
Excellent understanding of Mexican and/OR LATAM Payroll Processing Methodology
Qualifications Required
Must have - 5 years of proven hands-on SAP Payroll configuration / consulting experience (Mexican and/or LATAM payroll)
SAP certification or equivalent SAP work experience.
You'll Love Working Here Because You Can
Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
Be surrounded by curious learners.
We align ourselves with other smart people in an environment where we grow and elevate one another to the next level.
We encourage our associates to listen, stay agile, and learn from mistakes.Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
Give back to others.
Always do the right thing for our clients and our community and humbly give back to the community where we live and work.
Support our associates in times of need through ADP's Philanthropic Foundation.Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.
Find out why people come to ADP and why they stay:
(ADA version:
)
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.
We offer the following benefits:
Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
The compensation for this role is USD $79, USD $213,930.00 / Year*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little aboutADP:
We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise.
We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging.
We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.Diversity, Equity, Inclusion & Equal Employment Opportunity at
ADP:
ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability.
Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics atADP:
ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.
We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
Click to learn more about ADP's culture and our full set of values.Similar jobs
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