Customer Service Lead - Carson - Custom Goods LLC

    Custom Goods LLC
    Custom Goods LLC Carson

    2 days ago

    $42,000 - $70,000 (USD) per year *
    Description

    Customer Service Lead

    This individual is responsible for the coaching and development of the customer service team to improve their overall performance. They directly manage key accounts, adhere to company core values, and promote customer service principles.


    Key Responsibilities:
    • Participate in hiring entry-level customer service employees
    • Train new employees on company policies, procedures, and best practices.
    • Organize schedules and work of assigned staff.
    • Conduct timely and constructive performance evaluations.
    • Handle discipline and termination according to company policy as needed.

    : Demonstrate servant leadership by being a role model exhibiting passion for excellence while maintaining integrity,resilience,intense safety focus,and trust.This position requires strong oral communication skills,familiarity with Transportation Management Systems preferably Trinium,microsoft office,outlook,and excel.solutions-focused candidate who can communicate effectively orally.written.upholds organizational values.
    * This salary range is an estimation made by beBee
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