- Activates new monitored accounts online and verifies signals with field staff and the central station.
- Sets up new monitoring customers within the database.
- Updates, terminates and maintains existing accounts within the database.
- Initiates new customer contact and welcome.
- New customer documentation follow-up.
- Prepares security alarm registration paperwork for new contracts.
- Reviews daily 'late to test' signal reports and sends documentation to customers as required.
- Reconciles monthly central station bill.
- Other duties as assigned.
- Office administrative knowledge of procedures and the use of standard office equipment at a level generally acquired through 2+ years of related experience.
- Analytical ability to gather and summarize data for reports, determining solutions to various administrative problems.
- Good oral/written communication skills
- Ability to work in a high volume/fast-paced environment and handle multiple tasks.
- Good attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
- Positive and respectful attitude.
- Able to maintain good working relationships with management, employees and customers.
- The ability to learn and comprehend technical concepts as they relate to the security and life safety industry.
- Proficiency in MS Office is required
- Proficiency in working with various types of computerized software
- 2+ years of related clerical experience
- Industry specific technical knowledge/formal training, a PLUS
- Must be able to lift to 25 pounds
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Monitoring Coordinator - Columbia - ARK Systems
Description
Monitoring Coordinator
Come aboard the ARK ARK Systems, Inc. has an IMMEDIATE OPENING for a Monitoring Coordinator to support our Operations team.
This position provides administrative/technical support for monitoring contracts, invoicing, direct customer service, and work as part of a team supporting operations.
Duties/Responsibilities:
Required Skills/Abilities:
Education and Experience:
Physical Requirements:
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Support Transition Manager
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