EMS Comm Specialist, Athens-Limestone, FT-1st Shift - Athens, Alabama, United States
6 hours ago
Job description
Overview
The Emergency Medical Dispatcher performs a wide variety of activities related to the request for Emergency Medical Services (Ambulance) from in hospital departments and from outside members of the community. This position assures that there is someone dedicated to answering of the E911 communications lines. The Communications Center is operated on a 24 hour, 7 days a week format and the hospital's dedicated emergency number. The Emergency Medical Dispatcher provides dispatch services for the hospital in the receipt and processing of requests for assistance. The Dispatcher creates and documents on the incident log all communications and processes a time log. The dispatcher also processes the initial information for filing ambulance service charges/insurance and enters data in the hospital automated computer system. The Dispatcher takes requests and assigns staff for other services requested by hospital staff, in Emergency Dept. etc.
Responsibilities
Dispatches emergency calls to closest appropriate unit utilizing the CAD tools to access system status.
Monitor various radio frequencies to keep apprised of developing situations.
Operates two-way radio and/or other communications equipment to copy calls to other public safety agencies
and medical first responders.
Read and effectively interpret maps and information from a computer screen in order to determine locations and
provide directions.
Enters, updates, and retrieves information from a variety of computer systems.
Relay information and messages to and from emergency sites, to all other individuals or groups requiring
notification.
Scan computer screens, and contact field units in order to determine units available for dispatch.
Knowledge of and ability to operate computer-based telephone system.
Demonstrates faithfulness in work attendance and punctuality
Exhibits sufficient multi-tasking to accomplish required time management of all activities
Works diligently to provide excellent customer service by being calm, polite, and sympathetic.
Qualifications
Education Required
· HS GED
License, Certification and/or Registration
· Certification in Emergency Medical Dispatch within one year of employment
· MOAB
About Us
Our Mission: Be the Difference
Our Vision: Excellence Always
Our Values: Safety, Compassion, Innovation & Excellence
Benefits:
We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more
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