Team Lead - Davenport - Pomeroy Technologies

    Pomeroy Technologies
    Pomeroy Technologies Davenport

    1 day ago

    Description

    Team Lead

    A Desktop Support Team Lead supervises daily IT desktop operations acting as the primary escalation point for complex technical issues managing Service Level Agreements SLAs and mentoring staff.

    • Team Leadership & Mentorship: Lead & mentor technicians providing training guidance and performance feedback manage team schedules shifts and on-call rosters.
    • Operational Support & Escalation: Act as the primary escalation point for complex technical issues ensuring prompt resolution to meet SLA targets.
    • Asset & Infrastructure Management: Oversee installation configuration and maintenance of workstations software peripherals identify recurring issues to improve efficiency.
    • Process Improvement & Documentation: Create maintain knowledge base articles standard operating procedures SOPs analyze reports improve workflow processes. 

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  • Team Lead

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  • Team Lead

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