General Manager - Naples, FL

Full-time · Description · Established in 2023 and located in Naples, Florida, the Gate Golf Club ("The Gate") is a non-profit organization driven by a shared love for golf and a commitment to creating a lasting impact on the community. Scheduled to open in late 2026, The Gate con ...

Job description

Full-time

Description

Established in 2023 and located in Naples, Florida, the Gate Golf Club ("The Gate") is a non-profit organization driven by a shared love for golf and a commitment to creating a lasting impact on the community. Scheduled to open in late 2026, The Gate consists of a 175-seat freestanding full-service restaurant, pavilion bar, concessions snack bar, 30-bay state-of-the-art practice range with Trackman technology, Himalayas-style putting green, and a Jacobsen-Hardy designed 9-hole regulation length golf course. Recognizing the limited availability of public courses in Southwest Florida, The Gate Golf Club is dedicated to making the sport more accessible for families, children, and players of all skill levels. 

The General Manager is a hospitality professional who has extensive multi-outlet food and beverage and new property launch experience in addition to managing complex operations. The GM will oversee all aspects of The Gate's operations, ensuring an exceptional customer experience while maintaining financial sustainability. The GM provides strategic leadership, manages the staff, enhances facility services, and ensures the facility operates with a high level of efficiency.

Reporting to the Board of Directors, the General Manager will interact frequently with the department heads, along with local and national leaders in the sport of golf, to execute the mission of The Gate Golf Club. The Gate strives to accomplish three things: provide high quality experiences at affordable rates to members of the greater Naples (SWFL) community, education and train the next generation of the hospitality and golf workforce and introduce golfers to the game through the integration of First Tee programming.

Requirements

Leadership and Culture

• Understand the core pillars of The Gate and proactively drive the business to accomplish the mission
• Uphold professionalism and integrity in all interactions, on and off property
• Lead by example to inspire team morale, guest satisfaction, and operational excellence
• Recruit, train, supervise, and develop all department heads and staff
• Conduct regular staff performance evaluations and provide ongoing coaching

Operations and Compliance

• Lead the planning and coordination of all pre-opening activities to ensure the Gate Golf Club and all operations departments are fully functional upon opening on or about October 1, 2026
• Serve as the face and primary ambassador of The Gate Golf Club, championing inclusive and exceptional guest service and experiences and a staff culture of authentic hospitality and teamwork
• Work collaboratively with stakeholders, community partners, and leadership to drive innovative programming and support The Gate Golf Club's mission and long-term vision
• Responsible for setting club goals, both qualitative and quantitative. Develop business and financial plans for club. Monitor club performance according to plan on a daily/weekly basis and taking appropriate actions as needed to ensure expected revenues are realized from each operating area in the club. Work with Department Heads to develop and implement actions to ensure club's performance from each operating area to plan
• Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Ensure appropriate forecasting systems are utilized
• Work with the Director of Golf to ensure the golf operations department consistently meets customer experience expectations and achieves budget in an efficient and effective manner
• Work with the Golf Course Superintendent to ensure quality of course, maintaining budget and compliance to company standards, as well as environmental regulation compliance
• Responsible for managing and setting the expectations that Department Heads will identify and develop employee development plans in all departments for career advancement through the use of performance review systems, cross training, and goal setting 
• Ensure compliance with local, state, and federal laws as well as The Gate HR policies
• Oversee day-to-day operations across all departments, ensuring smooth collaboration among department heads and core staff members
• Prepare and manage the annual budget, financial forecasts, and reporting schedules
• Monitor general ledger coding, financial variances, and cash flow controls
• Lead weekly department head meetings
• Ensure prompt reporting and documentation of all incidents and emergencies

Customer Experience

• Attend and support key events, tournaments, receptions, and outings
• Monitor service standards for golf, food and beverage, events, and course conditions
• Maintain up to date, engaging website content and communications to ensure clarity, relevance, and engagement
• Launch innovative programs and events to attract and retain a diverse customer base

Marketing and Community Engagement

• Promote the facility through active community involvement and public outreach
• Coordinate marketing campaigns and communication strategies with the team
• Serve as a visible, positive presence within the Naples community

Facility and Asset Management

• Oversee maintenance and improvements of all physical assets and facilities
• Implement effective purchasing, inventory, and sanitation protocols
• Establish a robust risk management program to ensure safety and security

Minimum Qualifications

• 5+ years leadership or management experience in hospitality or club management
• Bachelor's Degree or equivalent (preferred) - In Hospitality Management, Business Administration, or Food Management Professional certification
• Strongly prefer new property launch experience
• Availability to work flexible hours, including weekends and holidays
• Proficient in Microsoft Office and facility-based point-of-sale systems

Core Competencies

• Deep understanding of multi-outlet hospitality operations in a seasonal environment, and the ability to manage cross-functional teams
• Strong financial acumen with experience in budgeting, cost control, and revenue growth
• Skilled at interpreting financial statements and building comprehensive business plans
• Inspiring leadership, excellent communication, and organizational discipline
• Passionate about delivering high-quality service and fostering a strong team culture
• Effective decision-maker in a dynamic, fast-paced environment
• Confident public speaker and community ambassador

Physical Demands and Work Environment

• Regular exposure to outdoor conditions including heat, cold, and precipitation
• Ability to lift up to 50 pounds, bend, stoop, climb, and work near moving equipment
• Occasional exposure to mechanical parts, fumes, or hazardous materials
• Able to meet the physical and scheduling requirements of a busy public golf facility