RMA Warehouse Coordinator - Vernon - HS BLOCKERCORP, Inc.

    HS BLOCKERCORP, Inc.
    HS BLOCKERCORP, Inc. Vernon

    1 day ago

    Description
    Job Title: RMA Coordinator

    Location: Vernon, California (In Office)
    Department: Commercial Warehouse Distribution
    Reports To: RMA Manager
    Job Type: Full-Time, Non-Exempt

    Overview:

    The RMA Coordinator is responsible for managing the Return Merchandise Authorization (RMA) process across five HUB locations (four remote and one physical), ensuring the efficient, accurate, and complaint-related handling of product returns. This role involves processing return requests, coordinating with customers and cross-functional internal departments, and maintaining detailed, audit-ready documentation.

    In addition to overseeing customer returns, the RMA Coordinator is responsible for managing vendor claims and supporting the resolution of fulfillment errors, quality control issues, and transactional discrepancies. This position plays a critical role in safeguarding inventory accuracy, protecting financial integrity, and ensuring customer satisfaction by proactively addressing operational risks and supporting continuous process improvement across all HUB locations.

    Two additional remote HUB locations will be added within 30 days of the start date.

    Key Responsibilities:
    • Process Return Merchandise Authorization (RMA) requests from customers, ensuring accuracy and compliance with company policies.
    • Record and claim inbound vendor damage claims and discrepancies.
    • Communicate with customers and vendors to provide instructions and support regarding returns or credits.
    • Verify return eligibility and ensure all required documentation is complete.
    • Coordinate with warehouse to facilitate efficient return processing.
    • Inspect returned products and inbound deliveries for damage and determine appropriate corrective actions.
    • Maintain detailed and accurate records of all transactions in the company's ERP system and Excel as required.
    • Resolve return discrepancies and customer complaints in a timely and professional manner.
    • Collaborate cross-functionally to ensure a seamless returns experience.
    • Support continuous improvement initiatives to enhance RMA department processes.
    • Ensure compliance with company policies and industry regulations related to product returns.
    • Perform inventory cycle counts as assigned to confirm fulfillment discrepancies.
    • Assist with end-of-month (EOM) closing procedures.
    • Coordinate shipping activities related to RMAs, vendor claims, and freight discrepancies.
    • Manage and submit freight claims with appropriate carriers.
    • Resolve order discrepancies and transactional errors to safeguard financial accuracy and inventory integrity.
    • Assist with company-wide quality control initiatives.
    • Support resolution of fulfillment errors for distribution and commercial orders.
    Key Performance Indicators (KPIs):
    • Accuracy and timeliness of RMA processing.
    • Customer satisfaction related to the returns experience.
    • Efficiency in resolving return discrepancies and claims.
    • Compliance with RMA policies and procedures.
    • Volume of returns processed within established timeframes.
    • Reduction in return-related complaints and financial exposure.
    Key Challenges:
    • Ensuring accuracy and completeness of RMA documentation.
    • Managing high volumes of return requests within tight deadlines.
    • Coordinating across multiple HUB locations and departments.
    • Resolving discrepancies while maintaining customer satisfaction.
    • Adapting to evolving return policies and operational procedures.
    Job Knowledge, Skills & Experience:
    • Experience in returns processing, customer service, or a related operational role.
    • Proficiency in ERP systems and Microsoft Office Suite (Excel required).
    • Strong attention to detail and analytical skills.
    • Excellent organizational and time management abilities.
    • Effective written and verbal communication skills.
    • Ability to work independently while supporting cross-functional collaboration.
    • Experience with inventory management and warehouse operations preferred.
    Key Competencies:
    • Returns Processing Expertise
    • Attention to Detail
    • Cross-Functional Communication
    • Problem-Solving & Root Cause Analysis
    • Organizational Effectiveness
    • Adaptability
    • Collaboration
    • Customer Service Focus
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