- Provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs). Major Job Duties:
- Perform desk-side Windows XP workstation support in a networked office environment.
- Supporting or performing MS Office and Outlook configuration and troubleshooting.
- Software installation and configuration.
- New user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes.
- Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required.
- Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements. Education/Experience:
- Bachelor's degree in related technical field or equivalent education/experience.
- Certifications to include A+, Security +, Net+, Microsoft, and Dell (certain certifications will be required within a certain timeframe of employment) – preferred.
- Entry level - 2 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting.
- 2 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken. Skills and Competencies:
- Ability to demonstrate outstanding customer service skills. Strong oral and written communications skills. Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision.
- Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems. Ability to demonstrate strong organizational skills and the ability to follow documentation procedures.
- Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers. Notes:
- IT Support
- 4-5 years of experience
- Imaging PC/laptop, PC refresh, Incident ticket,
- network peripheral, switches, firewall, TCP/IP
- Customer facing, directly interface with end user.
- People skills, interacting end user daily.
- Customer focus highly important.
- Provide training on Asset mgmt. ServiceNow, active directory. The ideal candidate will have: 2-5 years of experience in IT Support, PC/laptop Imaging, PC refresh and some Network/Switches knowledge.
ITUS - IT Technician 1 - Bellevue, United States - Innova Solutions
Description
Innova Solutions is immediately hiring for an IT Technician.Position type: Full-Time, Contract
Duration: 12 Month
Location: Bellevue, WA (Hybrid)
As an IT Technician, you will:
Thank you
Dishank Sharma
Sr Associate Recruitment
PAY RANGE AND BENEFITS:
Pay Range*:$22-27 per Hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).