Front Office Supervisor - Tampa
2 days ago
Job description
Sign on bonus and great hotel benefitsWe are pleased to announce a wonderful opportunity for a Front Office Supervisor.
What will you be doing most days?
Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
Work proficiently on the hotel's electronic reservation system, as well as, other computer programs to ensure a seamless workflow
Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
Anticipate guests' needs and go out of your way to maximize the guest experience
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
Maintain proficient administration of the hotel's electronic reservation system
Maintain compliance with hotel safety programs and procedures, including emergency and security systems
Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
What are the requirements for this position?
You have 2+ years' experience working in a front desk/receptionist type role
You love working with people and will go above and beyond for each guests' needs
You work well with others and enjoying working and being part of a team
You have excellent oral, written, and interpersonal communication skills
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests
Physical Requirements For This Position
This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.
Travel Requirements
This position would require little to no travel outside the property and surrounding area.
Pay Scale:
$ $30.94/hour
*Rate depends upon state/market and experience*This property is managed by OTO Development.
About OTO Development
OTO Development is an industry-leading hotel development and management company.
Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.
OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.
Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.
Position:
Front Office Supervisor
Department:
Property
Hourly
Position Reports to:
General Manager
Revised 6/11/25
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