Senior IT Engineer - San Mateo, United States - Freshworks

Freshworks San Mateo, United States

1 day ago

Description

Please note:

this role will be based in Bellevue, WA and requires an in office presence up to 5 days a week.

Freshworks makes it fast and easy for businesses to delight their customers and employees.

We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.

Headquartered in San Mateo, California , Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years.

Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Freshworks is looking to hire a Senior IT Engineer to support the rapidly growing user base in our US Operations.

You will provide desktop, infrastructure, and network support in this role.
Manage and deploy corporate PCs/Macs (new hardware configuration, image maintenance, diagnosis, and repair, coordinate warranty repairs)
Manage local network infrastructure
Work with global IT team in a "follow the sun" support model
General IT-related tasks, including onboarding of new hires, diagnosing and repairing end-user IT devices, and general IT ticket management
Inventory and maintain IT asset data (serial numbers, software keys, locations, etc.)
Shipping, recycling, and disposal of computers, peripherals
Assist in managing hosted IT applications (Google Apps, intranet, etc.)
Evaluate and recommend information technologies and applications
Ensuring that AV hardware and software is prepared to meet the organization's needs.
Utilizes standard corporate tools to record change and problem activities for tracking purposes.
Assist in troubleshooting network issues and provide technical support to end-users.
Provide support and troubleshooting to resolve issues according to the Organization Incident & Change Management Process
Troubleshoot network issues related to Routers, Switches, WiFi Controllers, Access points, Load Balancers, and Firewalls.
Qualifications

Minimum 8years in an IT desktop, support, administrator, or similar role
Four-year degree in Computer Science/Information Technology or a related discipline
Deep experience with MS Windows and Mac OS
Experienced with Palo Alto Network Topology
Experience with Slack, GSuite, Office365, AD, and Zoom
PC/Mac hardware repair, troubleshooting
Ability to install, upgrade, troubleshoot, and maintain all types of software
Excellent verbal and interpersonal skills
Highly motivated individual with experience getting things done in a fast-paced environment.
Knowledge of network protocols and technologies, including TCP/IP, VLAN, VPN, and wireless networking.
Experience with network monitoring and analysis tools.
Other Qualifications
Good organization skills to balance and prioritize work and multitask
Good analytical and problem-solving skills to troubleshoot systems problems
Ability to work independently and as part of a team
Ability to work in our Bellevue office 5 days a week
Additional Information

Summary of Freshworks Benefits:
Freshworks offers multiple options for dental, medical, vision, disability and life
insurances. Flexible paid time off, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers
adoption and parental leave benefits.
The total salary range for this position is between 88,000 USD to 143,000 USD
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.
Bonus/equity may be available

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.

We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

#J-18808-Ljbffr

Senior Engineering Director

2 days ago

BHO Tech San Mateo, United States Full time

Senior Director Engineering - Game Engine, Sa n Mateo, CA · WHY US? · Our imagination platform is ushering in the next generation of entertainment. We enable kids of all ages to imagine, create, and play together in immersive experiences on their phones, desktops, consoles, and ...
Senior Software Engineer

1 week ago

Roblox San Mateo, United States

Job Description · Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. · At Roblox, we're building the tools and platfo ...
Senior Backend Engineer

3 weeks ago

2K San Mateo, United States

WE ARE GAMEMAKERS · Who We Are: · We are a diverse group of developers driven by a passion for our art, united by our core values and inspired by a culture of inclusivity to build amazing games that thrill players everywhere. We pursue growth and innovation in an environment of ...
Senior Software Engineer

1 week ago

Roblox San Mateo, United States

Job Description · Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. · At Roblox, we're building the tools and platfo ...
Senior RF Engineer

1 week ago

GoPro, Inc. San Mateo, United States

Location: In Office (San Mateo, CA) - This role requires in office work 3-4 days/week. · The Role · GoPro is seeking a top tier candidate to take on the responsibilities of a Senior RF Engineer. This position will be responsible for implementation of wireless technologies in Go ...
Senior Engineering Manager

3 weeks ago

Roblox San Mateo, United States

Job Description · Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. · At Roblox, we're building the tools and platfo ...
Senior Engineer

14 hours ago

B-Stock Solutions San Mateo, United States

JOB SUMMARY · B-Stock is looking for a React Engineer to work within a cross-functional team to deliver high quality software for the next generation of the company's SaaS infrastructure. The position allows for opportunities to manage and architect SaaS driven software solution ...
Senior Compiler Engineer

3 weeks ago

PlayStation San Mateo, United States

Why PlayStation? · PlayStation isn't just the Best Place to Play — it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlaySta ...
senior network engineer

5 days ago

ECIT Consulting and Technologies Palo Alto, United States

Chi siamo? · Siamo una società dinamica, giovane e flessibile che opera da oltre 10 anni nel campo dell'Information & Communication Technology. Offriamo servizi e soluzioni altamente qualificati a partner e Clienti di livello Enterprise grazie ad un team smart composto da tecnici ...
Senior Engineer

2 days ago

CSG Consultants Foster City, United States

JOB SUMMARY · CSG Consultants Inc. (CSG), an established and thriving employee-owned civil engineering and municipal services consulting firm, is currently looking for an experienced Senior Engineer (Roadway Design) to join our Engineering Design team. This is a full-time, hybri ...
Senior Hardware Engineer

1 week ago

quadric, Inc Burlingame, United States Permanent

Quadric has created an innovative general purpose neural processing unit (GPNPU) architecture. Quadric's co-optimized software and hardware is targeted to run neural network (NN) inference workloads in a wide variety of edge and endpoint devices, ranging from battery operated sma ...
Senior Cloud Security Engineer

2 weeks ago

Cypress HCM San Mateo, United States

Senior Cloud Security Engineer - Runtime Security · Join our Team and be part of shaping the future of data while on assignment with my company This role presents an exciting opportunity to support our company as a Temporary Worker as they continue to scale and accelerate their g ...
Senior Software Engineer

4 weeks ago

Dedge Security San Francisco, United States

Dedge Security es una startup de ciberseguridad que nace de la mano de Rubén y Paco, una pareja de fundadores muy experimentados que tras vender su anterior empresa a un gran fabricante de Silicon Valley, ahora inician este nuevo proyecto, con el fin de asegurar el desarrollo y d ...
Senior QA Engineer

5 days ago

Roblox San Mateo, United States

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences all created by our global community of developers and creators. · At Roblox, were building the tools and platform that empower our c ...
Senior QA Engineer

5 days ago

Roblox San Mateo, United States

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. · At Roblox, we're building the tools and platform that empower our ...
Senior Software Engineer

5 days ago

IXL Learning San Mateo, United States

IXL Learning, a leading EdTech company with products used by 15 million students worldwide, is seeking a Senior Software Engineer to join our Build and Release team, and help support the development, testing and delivery of our products. We are seeking engineers with a passion fo ...
Senior Backend Engineer

1 day ago

Thirtyfirstunion San Mateo, United States

We are a diverse group of developers driven by a passion for our art, united by our core values and inspired by a culture of inclusivity to build amazing games that thrill players everywhere. We pursue growth and innovation in an environment of safety and trust. Our culture is bu ...
Senior RF Engineer

2 weeks ago

GoPro San Mateo, United States

Design wireless solutions for portable cameras, camera accessories and other wireless products such that they meet product requirement specifications. Create schematics, drive placement of RF circuitry, and work closely with PCB layout team to create Engineer, Senior, Development ...
Senior Director Engineering

3 days ago

Roblox San Mateo, United States

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. · At Roblox, we're building the tools and platform that empower our ...
Senior Backend Engineer

5 days ago

Roblox San Mateo, United States

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. · At Roblox, we're building the tools and platform that empower our ...