- Scheduling provider offices using mail, fax, electronic systems, and field‑based methods.
- Coordinating with field retrieval technicians to ensure timely and efficient appointment scheduling.
- Sharing assignment details with onshore and offshore teams across the U.S., India, and the Philippines.
- Responding to provider inquiries and researching updates as needed.
- Supporting inbound calls and managing internal and external correspondence.
- Maintaining high productivity to meet daily and weekly deadlines.
- Resolving issues and implementing solutions while escalating unresolved concerns appropriately.
- Following project protocols and consistently meeting quality standards.
- Completing special assignments as required by leadership.
- High School Diploma or GED Required
- Outbound call experience
- HIPPA Guidelines
- MS Office - Excel & Word
- Quite/private space to work
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Call Center Specialist - Olive Branch - The Judge Group
Description
Outreach Specialist
RADV Audit Project
Outbound calls experience is a MUST have
We're looking for a detail‑driven and relationship‑focused Business Operations Coordinator to support our medical record retrieval operations. In this role, you'll be responsible for contacting provider offices, hospitals, and healthcare facilities to schedule retrieval appointments. Success in this position includes completing at least 60 outbound calls per day, meeting retrieval productivity goals, documenting all interactions, and consistently achieving 90%+ quality standards. This is a great opportunity for someone who thrives in a fast‑paced environment and enjoys building strong professional relationships.
Important to note...
Starts late-February through March (200+ people required)
Equipment provided
First 90 days, no time off will be approved
One year remote contract assignment (thru 01/2027)
Full-Time ONLY | 8:30 AM – 5:00 PM EST
Part-time hours are not available
Pay Rate: $14.00 per hour (firm)
Training: 2 weeks - On camera the ENTIRE training
HIPPA compliant work space required (private, no interruptions, professional)
Essential Duties & Responsibilities
Qualifications
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Call Center Specialist
The Judge Group- Southaven
-
call center specialist
Only for registered members Memphis
-
call center specialist
Only for registered members Memphis
-
call center specialist
Only for registered members Memphis
-
call center specialist
Only for registered members Memphis
-
call center specialist
Only for registered members Memphis, TN
-
Distribution Center Specialist
Only for registered members Bartlett, TN
-
distribution center specialist
Full time Only for registered members Memphis
-
Dental Call Center and Insurance Specialist-Brink
Only for registered members Brink & White Pediatric Dentistry, Bartlett, TN, US
-
Transition Specialist- Evening Reporting Center-PART-TIME
Part time Only for registered members Memphis
-
CDL Delivery Driver/Service Specialist
Vantive- Olive Branch
-
Licensed Esthetician or Cosmetologist
Only for registered members Olive Branch
-
Learn More about Joining our Team
Only for registered members Olive Branch, Mississippi, United States
-
X Ray Tech
Only for registered members Olive Branch
-
LPN / X-Ray Tech at Baptist Urgent Care - FT/PRN
Only for registered members Olive Branch
-
X Ray Tech
Only for registered members Olive Branch
-
LPN / X-Ray Tech at Baptist Urgent Care - FT/PRN
Only for registered members Olive Branch
-
Contract Specialist
Only for registered members Olive Branch
-
Client Support Manager
Only for registered members Olive Branch
-
Client Support Manager
Full time Only for registered members Olive Branch