Support Engineer II-Ext - AMZ23011.3 - Seattle - Amazon Web Services, Inc. - A97

    Amazon Web Services, Inc. - A97
    Full time $109,242 - $160,000 (USD) per year
    Description

    Support Engineer II-Ext

    We are seeking a highly skilled Support Engineer II-Ext to join our team at Amazon Web Services. In this role, you will provide technical support and troubleshooting for customers using Amazon services.


    • Provide technical support via phone, chat, and email
    • Troubleshoot network issues utilizing tools such as TCP/IP, DNS, DHCP
    • Recommend proactive solutions for web service implementation


    In addition to these responsibilities:



    • Analyze complex customer problems that span multiple AWS services.
    • Mentor new hires and develop training materials

      BASIC QUALIFICATIONS


      pid Master's degree in Computer Science or related field OR:
      h3 Bachelor's degree in Computer Science or related field AND: network architecture systems engineering configuring managing troubleshooting largescale systems cloud virtualization distributed networks colocation deploying troubleshooting LAN VPN Firewalls DNS TCP IP IPsec IDS IPS system design development container services web applications. areas formerly whitespace acemark verification eunevenue statement closely adoption fulapas eval SuEv Json$=<'

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