- Horizon Center, San Diego, California, United States of AmericaJob Description Posted Friday, April 19, 2024 at 4:00 AMAre you comfortable providing customer service through all sorts of mediums? How about leading your team through the ups and downs of call center life? Do you put customer service above all else?How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? If this sounds interesting to you, below are a few more details.
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Contact Center
1 week ago
MISSION FEDERAL CREDIT UNION San Diego, United StatesHow does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact? · If this sounds interesting to you, below are a few more details. · - Adheres to Mission Fed telephone service and relationship-building ...
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Avp, Contact Center
6 days ago
MISSION FEDERAL CREDIT UNION San Diego, United StatesAre you comfortable providing customer service through all sorts of mediums? How about leading your team through the ups and downs of call center life? Do you put customer service above all else? · If this sounds interesting to you, below are a few more details. · - Fosters a" me ...
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Contact Center Specialist
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MyPoint Credit Union San Diego, United States Part timeMyPoint Credit Union is a member-owned financial institution that first opened its doors in 1948 to serve the community. MyPoint has now proven itself to be the financial services leader within the community and the region. · Come join our family · MyPoint is seeking a Part-Time ...
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47- Contact Center
1 week ago
MISSION FEDERAL CREDIT UNION San Diego, United StatesWe are looking for a LEADER for our 60+ Team Member call center based in Scripps Ranch · Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring othe ...
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Contact Center Specialist I
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Sharp Healthcare San Diego, United States[H.S. Diploma or Equivalent · **Hours** · **Shift Start Time**: · 8 AM · **Shift End Time**: · 5 PM · **Additional Shift Information**: · **Weekend Requirements**: · No Weekends · **On-Call Required**: · No · **Hourly Pay Range (Minimum - Midpoint - Maximum)**: · $ $ $31.747 · ** ...
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Contact Center Specialist I
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Sharp Healthcare San Diego, United States[H.S. Diploma or Equivalent · **Hours**: · **Shift Start Time**: · 8 AM · **Shift End Time**: · 5 PM · **AWS Hours Requirement**: · **Additional Shift Information**: · **Weekend Requirements**: · No Weekends · **On-Call Required**: · No · **Hourly Pay Range (Minimum - Midpoint - ...
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Contact Center
2 weeks ago
Mission Fed Credit Union San Diego, United StatesContact Center - Telephone Consultant II · Administrative - Horizon Center, San Diego, California, United States of America · Job Description · Posted Thursday, May 16, 2024 at 4:00 AM · Do you live and breathe member service? Are you passionate about providing solutions to mem ...
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Contact Center
3 weeks ago
Mission Fed San Diego, United StatesAdministrative - Horizon Center, San Diego, California, United States of America · Job Description · Posted Tuesday, February 13, 2024 at 5:00 AM · Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced ...
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Contact Center
2 weeks ago
MISSION FEDERAL CREDIT UNION San Diego, United StatesDo you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just right for you · This role supports our members who call in to the 800 number. In t ...
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Contact Center
2 days ago
Mission Federal Credit Union San Diego, United StatesDo you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just right for you · This role supports our members who call in to the 800 number. In ...
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Contact Center
3 weeks ago
Mission Federal Credit Union San Diego, United StatesDo you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just right for you · This role supports our members who call in to the 800 number. In ...
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Contact Center
2 weeks ago
MISSION FEDERAL CREDIT UNION San Diego, United StatesDo you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just right for you · This role supports our members who call in to the 800 number. In t ...
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AVP, Contact Center
18 hours ago
Mission Fed San Diego, United StatesAdministrative - Horizon Center, San Diego, California, United States of AmericaJob Description Posted Thursday, May 30, 2024 at 4:00 AMAre you comfortable providing customer service through all sorts of mediums? How about leading your team through the ups and downs of call cente ...
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Contact Center
1 week ago
Mission Fed San Diego, United StatesAdministrative - Horizon Center, San Diego, California, United States of America · Job Description · Posted Friday, March 22, 2024 at 4:00 AM · We are looking for a LEADER for our 60+ Team Member call center based in Scripps Ranch · Do you have a passion for helping others? A ...
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Contact Center
1 week ago
Mission Fed San Diego, United StatesAdministrative - Horizon Center, San Diego, California, United States of America · Job Description · Posted Friday, March 22, 2024 at 4:00 AM · We are looking for a LEADER for our 60+ Team Member call center based in Scripps Ranch · Do you have a passion for helping others? Are ...
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Contact Center Business Analyst
8 hours ago
Society of Workforce Planning Professionals LLC San Diego, United StatesWhat You Will Do · Customer Contract Center Business Analyst will serve as primary application analyst supporting the SRS Patient Contact Center software tools and reporting on Business Intelligence tools and phone software tools as well given support in payroll administration se ...
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Contact Center Specialist I
18 hours ago
Sharp HealthCare San Diego, United StatesFacility: Copley Drive · City San Diego · Department · Job Status · Per Diem · Shift · Day · FTE · 0 · Shift Start Time · Shift End Time · H.S. Diploma or Equivalent · Hours: · Shift Start Time: · 8:30 AM · Shift End Time: · 5 PM · AWS Hours Requirement: · 8/40 ...
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AVP, Contact Center
3 weeks ago
Mission Fed San Diego, United StatesAdministrative - Horizon Center, San Diego, California, United States of America · Job Description · Posted Friday, April 19, 2024 at 4:00 AM · Are you comfortable providing customer service through all sorts of mediums? How about leading your team through the ups and downs of c ...
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AVP, Contact Center
2 days ago
Mission Federal Credit Union San Diego, United StatesAre you comfortable providing customer service through all sorts of mediums? How about leading your team through the ups and downs of call center life? Do you put customer service above all else? · If this sounds interesting to you, below are a few more details. Responsible for ...
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47- Contact Center
2 weeks ago
Mission Fed San Diego, United StatesAdministrative - Horizon Center, San Diego, California, United States of America · Job Description · Posted Friday, April 26, 2024 at 4:00 AM · We are looking for a LEADER for our 60+ Team Member call center based in Scripps Ranch · Do you have a passion for helping others? Are ...
AVP, Contact Center - San Diego, United States - Mission Fed
Description
AdministrativeResponsible for the administration, supervision, and daily operations of a multi-contact (phone, email & webchat), multi-skill inbound Contact Center committed to excellent member service and follow up.
Ensures proper staffing levels, and timely call, email, and webchat responses.Fosters a member needs driven culture to enhance overall product relationships.
Develops and executes strategies to help support and achieve the overall credit union and contact center goals.
Coaches, develops, mentors, and expands the expertise of the contact center supervisors and managers.
Assists the Contact Center VP with developing and executing strategies to help support and achieve the overall credit union and contact center goals.
Contributes to organizational efforts in process improvement.Here is what we are looking for:
A minimum of 8 years or related work experience in the financial services industry with progressively responsible duties is required.
Experience successfully supervising and managing call center staff for a minimum of 5 years.What we offer:
Focus on service, not salesYou cant beat a role in sunny San DiegoHybrid environment.
Remote up to 2 days a week if you would like (some weeks may require more onsite days based on whats happening in the business)18 days of PTO in your first year plus 12 holidays a year6% 401(k) matchIf this sounds like an amazing opportunity to you (because ya, it is), we want to hear from you$110, $150,000.00.The salary wage range that we expect to pay for this position is $110, $150, Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
Mission Federal Credit Union is an Equal Opportunity Employer.All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law.
Your privacy is very important to Mission Federal Credit Union.The California Consumer Privacy Act (CCPA)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used.
This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who aresubject to the CCPA/CPRA.MissionFederal Credit Union is an Equal Opportunity Employer.
All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law.
Administrative - Horizon Center, San Diego, California, United States of America#J-18808-Ljbffr
