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  • Showroom Concierge - New York - Brilliant Earth

    Brilliant Earth
    Brilliant Earth New York

    2 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Showroom Concierge provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment.

    You will serve as the initial representation of the company, greeting customers upon arrival and ensuring the best possible experience in our showrooms. Behind the scenes, you will keep the showroom in pristine condition.

    The ideal candidate will be able to work a schedule that includes weekend days. This role is in-person at our Flatiron - New York, NY showroom location.

    • Proactively greet, check-in, and assist customers, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
    • Act as a brand ambassador, communicating our brand values and company mission of creating a more sustainable, transparent, and compassionate jewelry industry.
    • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
    • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience.
    • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
    • Conduct weekly and quarterly audits to ensure showroom standards are being upheld. Follow through with resolving opportunities identified.
    • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
    • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
    • Open and/or close the showroom and waiting area.

    We want to see you sparkle Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.

    We offer consistent weekly hours, and 2 consecutive days off.

    Diverse, mission-minded team We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.

    Lifestyle Spending Account Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more.

    Continued Education Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.

    Employee Discounts As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.

    Mental Wellness Perks We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling.

    Giving Back and Volunteer Opportunities In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.

    Medical, Dental, and Vision We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions.

    401k match We know that saving for the future is important. That's why we offer a generous 401k match.

    Paid Time Off We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.

    Parental Leave We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.

    Disability and Life insurance 100% employer-paid.

    Pre-Tax Commuter Benefits

    Everyone at Brilliant Earth has a voice – we want to hear yours If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

    At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small.

    Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.


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